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Terms in this set (40)team process reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals. Process gain : getting more from the team that would expect according to the capabilities of its individual members. process loss getting less from the team than you would expect based on the capabilities of its individual members. coordination loss when team members have to work not only to accomplish their own tasks but also coordinate their activities with the activities of their teammates. It is called coordination loss because it consumes time and energy that could otherwise be devoted to task activity. production blocking occurs when members have to wait on another before they can do their part of the team task. motivational loss the loss in team productivity that occurs when team members don't work as hard as they could. social loafing when members exert less effort when working on team tasks than they would if they worked alone on those same tasks, driven by feelings of reduced accountability. taskwork processes the activities of team members that related directly to the accomplishment of team tasks. There are three types of taskwork processes: creative behavior, decision making, boundary spanning 3 types of taskwork processes brainstorming involves face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue. Most brainstorming sessions center around the following rules: nominal group technique a more controlled variant of brainstorming used in problem solving sessions to encourage creative thinking, without group interaction at idea-generation stage. Each member of the group writes down his or her ideas, which are then discussed and prioritized one by one by the group. staff validity which refers to the degree to which members make good recommendations to leader. hierarchical sensitivity reflects the degree to which the leader effectively weighs the recommendations of the members
ambassador activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team. Members who engage in these typically communicate with people who are higher up in the organization. task coordinator activities involve communications that are intended to coordinate task-related issues with people or groups in other functional areas. scout activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace teamwork processes refer to the interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself. They can be thought of as the behaviors that create the setting or context in which taskwork can be carried out. transition processes teamwork activities that focus on preparation for future work. action processes important processes
as the taskwork is being accomplished. interpersonal processes important before, during, or between periods of taskwork. Relates to the manner in which team members manage their relationships.
relationship conflict refers to disagreements among team members in terms of interpersonal relationships or incompatibilities with respect to personal values or preferences. task conflict in contrast to relationship conflict, refers to disagreements among member about the team's task. Logically speaking, this type of conflict can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas. communication the process by which information and meaning gets transferred from a sender to a receiver. Communication plays an important role in determining whether there is process gain or process loss. information richness the amount and depth of information that gets transmitted in a message. Messages that are transmitted through face-to-face channels have the highest level of information richness because senders can convey meaning through not only words but also their body language, facial expression and tone of voice. network structure the pattern of communication that occurs regularly among each member of the team. Team states refer to specific types of feelings and thought that coalesce in the minds of team members as a consequence of their experience working together. cohesion an emotional attachment to team members and the team itself which tends to foster high levels of motivation and commitment to the team, and as a consequence, cohesiveness tends to promote higher levels of team performance. Groupthink The drive toward conformity at the expense of other team priorities. Occurs in highly cohesive teams in which members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives. Potency refers to the degree to which members believe that the team can be effective across a variety of situations and tasks. When a team has high potency, members are confident that their team can perform well, and as a consequence, they focus more of their energy on team tasks and teamwork in hopes of achieving team goals. Mental models refer to the level of common understanding among team members with regard to important aspects of the team and its task. A team may have shared mental models with respect to the capabilities that members bring to the team as well as the processes the team needs to use to be effective. Transactive memory refers to how specialized knowledge is distributed among member in a manner that results in an effective system of memory for the team. Transportable teamwork competencies reflects the fact that trainees can transport what they learn about teamwork from one team context and apply it in another. Cross-training involves training members in the duties and responsibilities of their teammates. The idea is that team members can develop shared mental models of what's involved in each of the roles in the team and how the roles fit together to form a system. It may involve instruction at three different levels of depth: Cross-training 3 different levels of depth: personal clarification, positional modeling, positional rotation personal clarification Cross-training: the shallowest level - members simply receive information regarding the roles of the other team members. positional modeling Cross-training: involves team members observing how other members perform their roles. positional rotation cross-training: : the deepest level - gives members actual experience carrying out the responsibilities of their teammates. Although this type of hands-on experience could expand skills of members so that they might actually perform the duties of their teammates if they had to, the level of training required to achieve proficiency or certification in many situations may be prohibitive. team process training: in contrast to cross-training and transportable teamwork competencies, which focus on individual experiences that promote individual learning, Team Process Training occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit. action learning a type of team process training - a team is given a real problem that's relevant to the organization and then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan. team building the fourth general type of team training - is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. 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It's one of the reasons group work can end up being less productive than the sum of their individual efforts.
Which of the following refers to the degree to which members believe that the team can be effective across a variety of situations and tasks?potency, refers to the degree to which members believe that the team can be effective across a variety of situations and tasks. Mental models refer to the level of common understanding among team members with regard to important aspects of the team and its task.
Which of the following are teamwork processes?Teamwork processes include transition processes, action processes, and interpersonal processes.
Is normally conducted by a consultant and intended to facilitate the development of team processes?Team building involves training normally is conducted by a consultant and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification.
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Is a type of team training which gives members actual experience carrying out the responsibilities of their teammates?
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