The medical administrative assistant should do the following when a new patient comes to the office

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• Certified medical administrative assistants make a difference every day
• Prepare for your certification exam
• Renew your certification
• When scheduling an appointment for a new patient the medical administrative assistant should?
• Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination?
• Which of the following actions should a medical administrative assistant?
• Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change?

Certified medical administrative assistants make a difference every day

Medical administrative assistants (also called medical office assistants or medical secretaries) are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience. Tasks vary by setting, but may include:

• Reviewing and answering practice correspondence
• Operating computer systems to accomplish office tasks
• Answering calls and scheduling appointments
• Greeting patients and updating electronic medical records
• Updating and maintaining patient and other practice-specific information
• Coordinating operation reports such as time and attendance
• Operating office software and equipment

NHA partners with educators and employers across the United States to educate, train and certify medical administrative assistants. Find a job near you to start your journey toward this rewarding and in-demand career.

Visit our Job Board

75% of employers require or encourage certification for medical administrative assistants. (Source: 2020 Industry Outlook)

Renew your certification

Keeping your certification current is a small investment (just $7 per month!) that can help you achieve your career goals as a medical office assistant.

Certifications must be renewed every two years

There is no penalty for renewing early

Before your expiration date:

• Complete 10 continuing education credits
• Pay your recertification fee

If your certification has expired, you have 1 year to reinstate it

Learn More About Recertification Renewal

Continuing Education

• 10 Continuing Education (CE) credits are required every two years to maintain certification
• NHA's continuing education courses are free to current certification holders
• You can complete your 10 CE credits any time prior to your certification expiration and our CE library is available online 24/7
• Our CE library is continuously updated so you can learn the latest protocols and techniques

Learn More About Continuing Education ‣

50 Questions  |  By Dhardma1 | Last updated: Mar 22, 2022 | Total Attempts: 15357

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A medical administrative assistant is charged with providing administrative support for a healthcare provider. Their duties may include greeting patients, scheduling appointments, filing insurance claims, and answering incoming calls. Are you planning to make an entrance into the job market anytime soon? Take up the test below and see just how qualified you are for this post. All the best in your career!

• 1. 

  The division of the federal government that enforces privacy standards is:

  • A. 

    OSHA

  • B. 

    HIPAA

  • C. 

    OCR

  • D. 

    OIG

• 2. 

  Which standard size letterhead is appropriate for most business correspondence?

  • A. 

    5 1/2 x 8 1/2 inches

  • B. 

    7 1/4 x 10 1/2 inches

  • C. 

    8 1/2 x 11 inches

  • D. 

    17 x 22 inches

• 3. 

  Acting in anticipation of future problems is:

  • A. 

    Being aware

  • B. 

    Being proactive

  • C. 

    Circumventing

  • D. 

    Incurring

• 4. 

  Which letter style combines efficiency with an attractive page layout?

  • A. 

    Modified-block

  • B. 

    Block

  • C. 

    Simplified

  • D. 

    None of the above

• 5. 

  How would you properly index the name "Amanda M. Stiles-Duncan" for filing?

  • A. 

    Stilesduncan, Amanda M.

  • B. 

    Stiles Duncan, Amanda M.

  • C. 

    Duncanstiles, Amanda M.

  • D. 

    Duncan, Amanda M. Stiles

• 6. 

  Which of the following is not objective information?

  • A. 

    Progress notes

  • B. 

    Family history

  • C. 

    Diagnosis

  • D. 

    Physical examination and findings

• 7. 

  How many diagnoses can be reported on the CMS-1500

  • A. 

    Two

  • B. 

    Three

  • C. 

    Four

  • D. 

    Six

• 8. 

  When working under a managed care plan, physicians agree to:

  • A. 

    Base fees on national trends

  • B. 

    Charge fees that are based on local community averages

  • C. 

    Accept fees that are predetermined by the plan

  • D. 

    Set fees within certain ranges provided by the plan

• 9. 

  The maximum amount of money that third-party payors will pay for a specific procedure or service is called the:

  • A. 

    Benefit

  • B. 

    Allowable charge

  • C. 

    Allowed service

  • D. 

    Incurred amount

• 10. 

  Health insurance designed for military dependents and retired military personnel is:

  • A. 

    CHAMPVA

  • B. 

    TRICARE

  • C. 

    Medicare

  • D. 

    Medicaid

• 11. 

  Which of the following would most likely be a sentinel event?

  • A. 

    Mistaken patients identities

  • B. 

    A baby born before the due date

  • C. 

    A death after emergency surgery

  • D. 

    All of the above

• 12. 

  Which of the following items are parts of the physician's office budget?

  • A. 

    Medical equipment

  • B. 

    Rent or mortgage

  • C. 

    Taxes

  • D. 

    All of the above

• 13. 

  Healthcare information is used to:

  • A. 

    Determine how many patients enter a facility with the same diagnosis

  • B. 

    Decide what equipment is needed to meet the needs of the patient population

  • C. 

    Help the facility plan for the needs of next week and next year

  • D. 

    All of the above

• 14. 

  Cardinal rules for bookkeeping include:

  • A. 

    Good penmanship

  • B. 

    Legible records

  • C. 

    Straight columns of figures

  • D. 

    All of the above

• 15. 

  When preparing a file for a new patient, the medical assistant should:

  • A. 

    Be sure the patient's name is spelled correctly

  • B. 

    Review the forms the patient filled out for completeness

  • C. 

    Copy the insurance card or assure that insurance information is included

  • D. 

    All of the above

• 16. 

  A type of insurance that protects workers form loss wages after an industrial accident that happened on the job is called:

  • A. 

    An individual policy

  • B. 

    Workers' compensation

  • C. 

    Unemployment insurance

  • D. 

    Disability insurance

• 17. 

  Which of the following statements best describes the concept of "professional courtesy"?

  • A. 

    Referral system in which physicians send patients to colleagues for consultation and treatment

  • B. 

    Charging reduced or no fee for services rendered to other medical professionals

  • C. 

    Practice of not undercharging for services and thus lowering the insurance company fee schedules

  • D. 

    Reducing fees charged for treatment of friends and family members

• 18. 

  The best method of patient identification is:

  • A. 

    A birth certificate

  • B. 

    A state-issued ID card or driver's license

  • C. 

    A student ID

  • D. 

    A Social Security card

• 19. 

  Which of the following documents list the order in which business is to be conducted during a meeting?

  • A. 

    Agenda

  • B. 

    Bylaws

  • C. 

    Itinerary

  • D. 

    Minutes

• 20. 

  Which of the following expenses would be paid by Medicare Part B?

  • A. 

    Inpatient hospital charges

  • B. 

    Hospice services

  • C. 

    Physician office visits

  • D. 

    Home healthcare charges

• 21. 

  Which type of bonding covers all employees in a facility?

  • A. 

    Position-schedule bonding

  • B. 

    Personal bonding

  • C. 

    Blanket-position bonding

  • D. 

    General bonding

• 22. 

  Which of the following is not one of the patient's rights provided by HIPAA:

  • A. 

    Right to notice of a facility's privacy practices

  • B. 

    Right to receive notice of all disclosures of PHI

  • C. 

    Right to obtain the original medical record

  • D. 

    Right to have access to, view, and obtain a copy of their PHI

• 23. 

  Why is it usually poor policy to accept third-party checks from patients?

  • A. 

    This type of check is illegal

  • B. 

    Third-party checks are not negotiable

  • C. 

    The check will likely bounce

  • D. 

    You cannot verify the reliability of the maker

• 24. 

  The non-profit organization that assists healthcare facilities by providing accreditation:

  • A. 

    OSHA

  • B. 

    ABHES

  • C. 

    JCAHO

  • D. 

    JCHAO

• 25. 

  The medical assistant should collect which of the following when a new patient comes to the office?

  • A. 

    Patient information sheet

  • B. 

    Copy of insurance card, front and back

  • C. 

    Copy of driver's license

  • D. 

    All of the above

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When scheduling an appointment for a new patient the medical administrative assistant should?

Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination?

Which of the following actions should a medical administrative assistant?

Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change?