If you are receiving an “Error 500 – Internal Server Error” message while trying to log into Canvas, you will need to clear the cookies on your web browser to resolve this issue. Please follow the instructions below to clear the cookies for your desired browser. Show Please make sure that you are using the latest versions of the browsers below. Before you begin troubleshooting, please close all the windows of the particular browser. Once you have gone through all the steps, re-open your browser and log into Canvas. Google ChromeStep 1: In the top right corner of your browser window (under the x), click on the 3 vertical dots Internet Explorer (IE)Option 1 Option 2 Mozilla FirefoxStep 1: In the top right corner of your browser window (under the x), click on the triple bar or “hamburger/pancake/Oreo icon” for settings/options Instructions for Apple SafariPlease note that if you change your cookie preferences in Safari or remove the cookies in your browser, this might remove or change the cookie settings in your other applications including your Dashboard. This guide is for OSX Lion. Step 1: Open Safari AVG Support Community Share tips and solutions on AVG Products Community topicsBrowse by categoriesAVG GurusThese community experts are here to help
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