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get a successful tqm program incorporates all of the following except from screen. A successful TQM program incorporates all of the following except A continuous from BUSINESS MARKETING at Tenaga National University, Bandar Muadzam Shah  A successful tqm program incorporates all of theTenaga National University, Bandar Muadzam Shah BUSINESS MARKETING AgentMask6561 81 100% (11) This preview shows page 30 - 33 out of 81 pages. 59) A successful TQM program incorporates all of the followingexceptA) continuous improvement.B) employee involvement.C) benchmarking.D) centralized decision-making authority.E) just-in-time.Answer:DlOMoARcPSD|4470185 60)Kaizenis a Japanese term meaningE Get answer to your question and much more 61) Which of the following statements regarding Six Sigma istrue?A Get answer to your question and much more 62) Members of quality circles are Get answer to your question and much more Downloaded by Amin Asyraf ([email protected]) Related Textbook Solutions See more Solutions © Fundamentals of Statistics Sullivan Solutions © Elementary Statistics: A Step By Step Approach Bluman Solutions © Elementary Statistics: Picturing the World Farber/Larson Solutions © Statistics: Informed Decisions Using Data Sullivan Solutions © Elementary Statistics: A Brief Version Bluman Solutions © Elementary Statistics Triola Solutions © Elementary Statistics Using the TI-83/84 Plus Calculator Triola Solutions © Elementary Statistics Using Excel Triola Solutions © Essentials of Statistics Triola Solutions © Statistics Unplugged Caldwell Solutions © Statistics for the Life Sciences Samuels/Witmer Solutions © Statistics Witte/Witte Answer:A Diff: 2Skill:comprehensionObjective:LO5 Explain quality robust products and Taguchi concepts Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 81 pages? Upload your study docs or become a Course Hero member to access this document Term Spring Professor N/A Tags Forecasting, Amin Asyraf Report Students who viewed this also studiedStudents who viewed this also studied Related Q&A Bookmarked 0 Recently viewed BUSINESS MARKETING operations-management-test-bank-final-exam.pdf Viewing now Interested in operations-management-test-bank-final-exam.pdf ? Bookmark it to view later. Other Related MaterialsOther Related Materials स्रोत : www.coursehero.com [Solved] A successful TQM program incorporates all of the following exceptHome Bachelor of Business Administration (BBA) Emerging Trends in Management A successful TQM program incor... Q. A successful TQM program incorporates all of the following exceptA. continuous improvement B. employment involvement C. benchmarking D. centralized decision making authority Answer» D. centralized decision making authority Report View more MCQs in » Emerging Trends in Management solved MCQs Discussion No Comments yet Related questionsIn order to build quality in the culture, a……………..is established toprovide overall direction.It is the driver for the TQM engine. Public responsibility is a…………..in TQM. Among the tools of TQM, the tool ordinarily used to aid in understandingthe sequence of events through which a product travels is a The 5 pillars of TQM includes product,process,system,people and……….. Channel members should be evaluated using all of the following criteriaexcept which one? A quality loss function utilizes all of the following costs except All of the following decisions fall within the scope of operationsmanagement except for Which of the following are the primary functions of all organizations? Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both insidethe company and among all marketing channel organizations. Julie will begin the practice of……….. Today , a growing number of firms now outsource some or all of theirlogistics to………….. स्रोत : mcqmate.com OM chapter 6 FlashcardsStudy with Quizlet and memorize flashcards containing terms like Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas—so that continuous improvement is no longer necessary, An improvement in quality must necessarily increase costs., For most, if not all organizations, quality is a tactical rather than a strategic issue. and more. OM chapter 6Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas—so that continuous improvement is no longer necessary Click card to see definition 👆 False (Global company profile) Click again to see term 👆 An improvement in quality must necessarily increase costs. Click card to see definition 👆 False (Quality and strategy) Click again to see term 👆 1/79 Created by kathryn_petroni Terms in this set (79)Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas—so that continuous improvement is no longer necessary False (Global company profile) An improvement in quality must necessarily increase costs. False (Quality and strategy) For most, if not all organizations, quality is a tactical rather than a strategic issue. False (Quality and strategy) The definition of quality adopted by The American Society for Quality is a customer-oriented definition. true (defining quality) Conforming to standards is the focus of the product-based definition of quality. false (defining quality) Internal failure costs are associated with scrap, rework, and downtime. true (defining quality) Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects." true (defining quality) Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications. false (defining quality) Improved quality can increase profitability via flexible pricing. true (defining quality) ISO 9000 has evolved from a set of quality assurance standards toward a quality management system. true (international quality standards) Quality is mostly the business of the quality control staff, not ordinary employees. false (total quality management) TQM is important because quality influences all of the ten decisions made by operations managers. true (TQM) The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process capability; the other is a comprehensive system for achieving and sustaining business success. true (quality and strategy) Continuous improvement is based on the philosophy that any aspect of an organization can be improved. true (TQM) Kaizen is similar to TQM in that both are focused on continuous improvement. true (TQM) The Japanese use the term "poka-yoke" to refer to continuous improvement. false (TQM) Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area. true (TQM) Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark by comparing one of your divisions to another of your divisions. false (TQM) Line employees need the knowledge of TQM tools. true (TQM) One of the ways that Just-In-Time (or JIT) influences quality is that by reducing inventory, bad quality is exposed. true (TQM) The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits. false (TQM) Pareto charts are a graphical way of identifying the few critical items from the many less important ones. true (tools of TQM) A cause-and-effect diagram helps identify the source of a problem. true (tools of TQM) Source inspection is inferior to inspection before costly operations. false (the role of inspection) Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand. false (TQM in services) High-quality products and services are the most profitable. true (defining quality) Which of the following statements regarding Arnold Palmer Hospital is false? a. The hospital uses a wide range of quality management techniques. b. The culture of quality at the hospital includes employees at all levels. c. The hospital scores very highly in national studies of patient satisfaction. d. The hospital's high quality is measured by low readmission rates, not patient satisfaction. e. The design of patient rooms, even wall colors, reflects the hospital's culture of quality. D Arnold Palmer Hospital uses which of the following quality management techniques? a. Pareto charts b. flow charts c. benchmarking d. Just-in-Time e. The hospital uses all of the above techniques. E Which of the following statements best describes the relationship between quality management and product strategy? a. Product strategy is set by top management; quality management is an independent activity. b. Quality management is important to the low-cost product strategy, but not to the response or differentiation strategies. c. High quality is important to all three strategies, but it is not a critical success factor. d. Managing quality helps build successful product strategies. e. Companies with the highest measures of quality were no more productive than other firms. स्रोत : quizlet.com Which of the determinants of service quality involves having the customer's best interests at heart *?The correct answer is D) credibility
Credibility is considered one of the best determinants in ensuring the service quality with the proper trust factor, honest attitude, and best customer's interests.
Which of the determinants of service quality involves having the customer's best interests at heart quizlet?Furthermore, Pareto charts are not part of a source inspection process or a Poka-yoke production process. Which of the determinants of service quality involves having the customer's best interests at heart? The determinant of service quality that involves having the customer's best interests at heart is credibility.
Which is most likely the result of managing quality that helps build successful strategies?Managing quality helps build successful strategies of differentiation, low cost , and response. Via improved response, price flexibility, increased market share, and/or improved reputation. Via Increased productivity, lower network and scrap costs, and.or lower warranty cost.
Do line employees need the knowledge of TQM tools?Line employees need the knowledge of TQM tools. One of the ways that Just-In-Time (or JIT) influences quality is that by reducing inventory, bad quality is exposed. The quality loss function indicates that costs related to poor quality are low as long as the product in within acceptable specification limits.
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Tqm is important because quality influences all of the ten decisions made by operations managers.
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