What do we call the measure of performance results in terms of quantity quality cost or time?

Q: How do you measure performance measures?

First, put down the measure # of customers served” in the upper left quadrant. Ask if there are better or more specific ways to count customers or important subcategories of customers, and list them. (e.g. # of families served, # of children with disabilities served etc.). Next, ask what activities are performed.

There are five specific types of measures that have been identified, defined and will be applied throughout Iowa state government: input, output, efficiency, quality and outcome.

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Productivity
Requirements
Meeting Customer Needs
What is called performance measurement?
What are the 4 performance measures?
What are the types of performance measurement?
How do you measure performance measures?

Input

Input measures monitor the amount of resources being used to develop, maintain, or deliver a product, activity or service. Examples include:

Money spent on equipment
Number of employee hours worked
Number of vehicles
Facility costs
Total operating expenditures
Rental fees
Number of full-time employees

Output

Output measures monitor “how much” was produced or provided. They provide a number indicating how many items, referrals, actions, products, etc. were involved. Examples include:

Number of permits issued
Number of pavement miles resurfaced
Number of people trained
Number of water leaks fixed
Number of cases managed
Number of arrests made
Number of documents processed
Number of clients served

Efficiency

Efficiency measures are used to monitor the relationship between the amount produced and the resources used. This means that efficiency measures are created by comparing input and output, see expressing measures with two or more variables. There are two general types of efficiency measures: unit cost and productivity. Unit cost is a comparison of an input to an output (i.e. resources used/number produced). Productivity is a comparison of an output to an input (i.e. number produced/resources used). Examples include:

Unit Cost

Cost per license issued
Cost per employee taught
Cost per lane-mile paved
Cost per client served
Cost per document

Productivity

Licenses processed per employee-hour
Units produced per week
Students taught per instructor
Cases resolved per agent
Calls handled per hour

Quality

Quality measures are used to determine whether customer expectations are being met. These expectations can take many forms, including: timeliness, accuracy, meeting regulatory requirements, courtesy, and meeting customer needs. The expectations can be identified as a result of internal or external feedback.

The comparison of outputs is often used to create measures of quality. It may be important to identify certain aspects (aspects / total outputs) about the services, products or activities produced by an organization that are important to its customers. This comparison of specific outputs to total outputs is used to create measures of accuracy, timeliness and to determine the extent regulatory requirements are met. Quality measures can also be derived from the evaluation of customer feedback data. See expressing measures with two or more variables.

Examples include:

Timeliness

Busy signal rate
Percent of drivers licenses issued within one hour.

Accuracy

Percent of applications requiring rework due to internal errors.
Taxpayer error rate on tax returns.

Requirements

Percent of wells meeting minimum water quality requirements.
Percentage of clients that rated themselves as successfully rehabilitated.

Meeting Customer Needs

Percentage of customers that rated service good, very good or excellent.

Outcome

Outcome measures are used determine the extent to which a core function, goal, activity, product, or service has impacted its intended audience. These measures are usually built around the specific purpose or result the function, goal, service, product, or activity is intended to deliver or fulfill. An outcome measure should show progress towards or achievement of agency mission or goals. See expressing measures with two or more variables. Examples include:

Highway death rate
Crime recidivism rate
Percent of persons able to read and write after attending a remedial
education course
Percent of entities in compliance with requirements
Percent of clients rehabilitated
Percent of cases resolved

What is called performance measurement?

Performance measurement is the process used to assess the efficiency and effectiveness of projects, programs and initiatives. It is a systematic approach to collecting, analyzing and evaluating how “on track” a project/program is to achieve its desired outcomes, goals and objectives.

What are the 4 performance measures?

It does so by defining and tracking performance measures across four perspectives: Financial, Customer, Internal Business Process, and Learning and Growth.

What are the types of performance measurement?

There are four types of performance measures:.

Workload or output measures. These measures indicate the amount of work performed or number of services received. ... .

Efficiency measures. ... .

Effectiveness or outcome measures. ... .

Productivity measures..

How do you measure performance measures?

First, put down the measure “# of customers served” in the upper left quadrant. Ask if there are better or more specific ways to count customers or important subcategories of customers, and list them. (e.g. # of families served, # of children with disabilities served etc.). Next, ask what activities are performed.