You work in a men's store and see a customer looking at a rack of men's suits. What would be the best thing to say as you approach this customer?
I have some great suits on sale. May I show you a few?
We have some great fabric and pattern choices. What colors do you prefer?
The blue suits are very popular. You take a size 40 regular, right?
I see you are interested in our suits.
Question #76 (1 point)
When your customer asks you to make an exception
to the company policy regarding warranties, you should probably:
Tell them to buy the product again and return the broken one in the new box.
Make the exception, but only if the customer promises to make additional purchases
Tell him you do not make exceptions
Check with your immediate supervisor or manager
What is the best way for a sales associate to become familiar with a store's products and services?
What is the BEST way for a sales associate to learn about new merchandise that has just come into your store? Call the manufacturer or vendor and ask about the products.
Why is it important for a sales associate to know how a stores products compare to the products of competing stores?
it improves the sales associate's confidence and level of customer service by having increased product knowledge.
What is the first thing a sales associate should do when asked by a customer to make an exception to store policy?
When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.
Which reason best explains why a sales associate should gain hands on knowledge of a stores products?
Which reason BEST explains why a sales associate should gain hands-on knowledge of a store's products? It is the best way to learn and remember product features so they can be explained to the customers.