Cisco VoIP Phones | InterTel | Norstar Key System Phones | Single Line Phones Show
Cisco VoIP Phones Call FeaturesCisco VoIP Phones Resources Placing & Answering CallsPlacing a call:
To redial the last number you called:
To hang up/end call, replace the handset OR:
Answering a call:
Placing a call on hold:Putting a call on speakerphone:
Call Waiting (Put a Call on Hold by Answering a New Call):Mute Calls
Forward Calls
Transfer Calls3 Way Call: Note – Please use instructions below for initiating conference callsInitiating a Conference CallNote: only the person who initiates the conference call can remove a participant MeetMe Conference Call
Call PickUp:Group Call Pickup:
Call Park:
Shared Lines:Distinctive Ring:Speech Connect:Dial 31010 from voip phone or 273-1010 if calling from off campus Prompt will ask, “Who would you like to reach” - say the name of the party You are trying to reach – prompt will search and call number if found Do Not Disturb: (Note: must be preconfigured on the phone)
Programming Speed Dials: (Note: There are 2 types of Speed Dials)
Programming Fast Dials – Using Contacts ButtonLog on to CCM User: https://iphone.voip.ufl.edu/ccmuser/ (Use Gatorlink Username & Password)
Programming Fast Dials – Using the phone
To see entries you’ve inserted into your phone as Fast Dials
Cisco Phones Quick Start Guides8800 Series IP Phones (.pdf) InterTel Key System PhonesInterTel Key System - Default Feature Codes Note: Code numbers and availability of features may vary between systems.
Norstar Key System - Phone Feature InstructionsIf after reading the instructions further assistance is needed, call ICT Telecommunications at 273-1234. Using Norstar features
Programming Memory buttonsfor one-touch access to frequently used features.
Programming for one-touch access to frequently dialed numbers. <Feature> * 1 External autodial for numbers outside your system. <Feature> * 2 Internal autodial for numbers within your system. Norstar Features:
(Some restrictions or incompatibilities may apply.) Button inquiry:Feature * 0 Checks what is programmed on any button. Used when labeling buttons or to verify programming on a key. Call Duration Timer:Feature 77 Briefly displays the length of time of your current or most recent call. Call forward:Feature 4 Sends your calls to another phone in your Norstar system or to your voicemail. Call pickup Group:Feature 75 Answers a call that is ringing in your pickup group. The external call that has been ringing the longest is answered first. Camp-on:Feature 82 Re-routes a call to another phone even if all lines are busy. Press <Feature> 82, then dial the extension number of the receiving phone. Class of Service Password:Feature 68 Changes the dialing filters on a line or phone, or gains external access to your system. Dialing filters determine which numbers you can dial. Access a line, press <Feature> 68, and enter a password provided by your system coordinator to change your class of service. Conference:Feature 3 Establishes a conference call between yourself and two other parties.
To remove yourself from a conference permanently: Press <Feature> 70. The other two callers remain connected. To put a conference on hold: Press <Hold>. The other two callers can still talk to each other. To split a conference: Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference press <Feature> 3. To disconnect one party: Press the line or intercom button of the caller you want to disconnect then press <Rls>. Press the line or intercom button of the remaining caller to resume your conversation. To independently hold two calls: Press the line or intercom button of the first caller, then press <Hold>. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press <Feature> 3, then retrieve the second call from hold. Contrast Adjustment: <Feature>* 7 Adjusts the contrast of your display. Press <Feature> * 7 then press a number from 1 to 9, then press <Hold> to set your choice. Do not Disturb: <Feature> 85 When you are not on a call this feature prevents all incoming calls, except priority calls, from ringing at your phone. When you are on a call, this feature blocks an incoming priority call. Group Listening: <Feature> 802 Uses both the receiver and speaker while you are on a call. To avoid electronic feed back, keep the receiver away from the speaker during the call, and press <RLS> to hang up. Exclusive Hold: <Feature> 79 or <Feature> <Hold> Temporarily suspends a call and prevents other telephones from picking it up. Last number Redial: <Feature> 5 Automatically redials the last external number that you dialed. Link: <Feature> 71 Generates a link (hook flash) signal to transfer to an external phone number. Long Tones: <Feature> 808 Generates a tone for as long as you hold down a button. This is used to communicate with devices like a fax or answering machine. Long tones are in effect only for your current call. Messages: <Feature> 1 Sends a message to a Norstar phone’s display to have someone call you back. NOT Voice Mail To view and reply to your messages:
To erase a message: Press <hold>. Moving line Buttons: <Feature> * 81 Changes the position of your incoming line buttons.
Line buttons cannot be exchanged with intercom, answer or Handsfree/Mute buttons. Pause: <Feature> 78 When programmed in an external autodial sequence this feature insert a 1.5 second delay. Priority Call: <Feature> 69 Interrupts a person who is on a call or using Do Not Disturb. A person on another call can press <Feature> 85 to block your priority call.. Privacy: <Feature> 83 Changes the privacy setting for an external line. This permits another phone that shares the line to join your call by selecting the line while you are using it. The privacy setting is re-established once you end your call of when you enter the privacy feature code again. Ring Type: <Feature> * 6 Selects a distinctive ring to help differentiate between your phone and others nearby.
RingVolume: <Feature> * 80 Makes your phone ring so that you can adjust the volume. You can also adjust the volume any time your phone rings. Saved Number Redial: <Feature> 67 Saves a number to redial later. Enter the code while you are on a call that you have dialed to save the number. Enter the code when you are not on a call to redial the saved number. Time: <Feature> 803 Briefly displays the time and date while you are on a call. Transfer: <Feature> 70 Sends a call to another phone within your Norstar system.
Voice Call: <Feature> 66 Makes a voice announcement or begins a conversation through the speaker of another Norstar phone without first making the other phone ring. Voice Call Deny: <Feature> 88 Prevents your phone from receiving voice calls. Do Not Disturb (Feature 85) also prevents your phone from receiving voice calls. Single Line PhonesSingle Line Features with Code Access Instructions These single line features are available at the University of Florida on an optional per line basis and may be ordered by CNS Telecommunications at 273-1234. If you have a line feature and do not understand its operation, a list of instructions for each of the line features is provided below: (Some restrictions or incompatibilities may apply). Access Codes To place local phone calls outside the system, dial 9 to get an outside line. To place long distance phone calls, dial 8 for SUNCOM service (domestic calling only) or 9 for ATT service, dial 9 for 800 numbers. To place phone calls within the system, dial the last digit of the prefix and the last four-digits of the individual station numbers. Automatic Line (Hotline) (AUL) Automatic Line allows you to pick up a telephone and have it automatically dial another predetermined telephone number. These stations can receive calls, but no calls can be dialed from the station. Caller ID This feature displays the calling telephone number on a telephone set or Caller ID box so that the called party can choose whether or not to answer the call. This display will occur automatically. If you want to temporarily deactivate it, dial the code 185. To reactivate, use the code 165. Call Pick-Up (CPU) This line feature allows you to answer a RINGING call on station within your Call Pickup group. If you have a call in progress you may use Call Hold or Consultation Hold to hold your existing call and answer the ringing line. Call Hold is discussed in more detail under Call Hold. Consultation Hold is part of the Three-Way Calling feature. NOTE: If you do not have the Call Hold feature but have Three-Way Calling, omit the lines with **. To pickup a call when your telephone line is idle: To hold a call and answer another telephone: (When you have ended the call with the new party, hang up. Your telephone will ring. Answer and the party that was placed on hold is reconnected.) To alternate between two calls: To transfer the picked up call using CALL HOLD only: Call Transfer, Three-Way Calling, Consultation Hold (TWC) This feature allows you to add a third party to an existing call. It provides consultation and add on capabilities. For instance, you may exclude a party on your existing call, dial another party and consult privately. You may then add on your original (excluded) party forming a three-way call. If the two parties wish to continue their conversation without you, just hang up. The call is transferred. You are freed from the connection, but the remaining two parties are still connected. NOTE: You must give your dialed instructions immediately after you depress the SWITCHHOOK and receive SPECIAL DIAL TONE or you may lose your party. If you are detained, depress your SWITCHHOOK (party on hold is reconnected), advise your party that you need to try again, and begin procedure again. To add a third
party: To consult with third party without including first party: To transfer a call: NOTE: When transferring, one of the remaining parties must be within the University of Florida Telephone System, i.e., 392,846, or 294 prefixes. If one of the remaining calls is a toll call, the call will be disconnected. Call Hold (CHD) If your telephone does not have a hold feature, this feature allows you to place any established call on hold by depressing the SWITCHHOOK and dialing the Call Hold activation code. Once a call is placed on hold, you are free to make or receive additional calls from that line. To hold an established call using Call Hold: (Steady DIAL TONE is only heard for approximately ten seconds. To regain DIAL TONE simply depress the SWITCHHOOK.) To hold a call and place another call or use another feature: To alternate between calls on hold: (Present call is placed on hold, and the call being held is reconnected. You may alternate between calls until one party hangs up.) To return to a call on hold: Call Forward Universal (CFU) Call Forwarding allows you to have your calls "follow" you by automatically routing them to a specific station in the system. You should always notify the person at the telephone number to which you are forwarding your calls that you have forwarded your calls and when you expect to return. Call Forwarding Universal takes precedence over Call Forwarding Busy (CFB) and Call Forwarding Don't Answer (CFD). To Activate: To Cancel: NOTE: The remote line to which the calls are forwarded may also have activated call forwarding. In this case, the forwarded call may again be forwarded to the next remote line. Up to five call forwards are permitted. You may call forward to a number either on or off campus. Call Forward Busy Line (CFB) When a line is assigned this feature and it is in a busy state, all calls directed to that line will be forwarded automatically to a predetermined number. Always check for any messages when you are again free to receive calls. Return your calls promptly. CFB and CFD can be routed to different numbers. Call Forward No (Don't) Answer (CFD) This feature automatically routes your calls to a predetermined number when your line is not answered within a predetermined time. Always check for any messages when you return to your desk. Return the calls promptly. CFB and CFD can be routed to different numbers. Calling Number Delivery Block If you do not want your calling number displayed at the called number location, you can prevent this on a per call basis. Dial the code 167, and then dial your telephone number. Call Park (CPK) This feature allows you to place a call in a special holding state (PARK) and retrieve it from your telephone or any other station within your office. Should you fail to retrieve the call, the system will ring your station number and return the call after a predetermined time. The maximum length of time a call can remain parked is 1 ½ minutes. To park a call: To retrieve a parked call from any station: Directed Call Park (DCPK) is an enhancement of the Call Park feature. It enables a subscriber to park a call against any directory number, as opposed to only the telephone number of the parker, as in Call Park. Call Return If you want to know what the number is of the last call that you missed, dial the code 169. To deactivate, use code 189. Call Trace If you wish to trace a harassing or prank call, after the call is terminated go off hook again and dial the code 157. After activating the code, you may call the BellSouth Annoyance Center for assistance at 780-2969. NOTE: Please Note: You must reestablish dial tone immediately and dial the code 157. If you answer another call in the meantime before establishing the trace, you will not be able to trace the desired call. Call Waiting (CWT) When you have this feature you are informed with a CALL WAITING TONE when you are on the line and have another incoming call from outside your group. The CALL WAITING TONE is repeated once as a reminder. The calling party hears ringing while waiting for the CALL WAITING TONE to be answered. There are several types of Call Waiting features available: Call Waiting Intragroup (CWI) will inform you of incoming calls from within your customer group, while you are talking on your telephone. Cancel Call Waiting (CWX) This feature allows you to temporarily cancel the CALL WAITING TONES for the duration of one call simply by dialing a cancellation code. The cancellation code may be dialed before or after you are in the talking state; however, you cannot cancel the tone after it is heard. NOTE: If you do not have the Call Hold feature but have Three-Way Calling, omit the lines with **. To hold original call and answer waiting call: To alternate between calls: (You may alternate between parties as often as necessary.) To return to call on hold: To cancel CALL WAITING TONE before placing a call: Data Call Protection Data Call Protection is assigned to individual lines to prevent the connection or test of busy verification units, call waiting tones, etc. while the station line is busy. This prevents the interruption of data calls. It will always be active. Lines assigned this feature cannot be assigned call transfer or call waiting. Extension Dialing Extension allows you to dial only five (5) digits rather than seven to reach other stations within the UF Administrative Telephone system. Hunting (DNH) Hunting is used to reduce or eliminate customers receiving a busy signal when they call your department. Calls are routed from busy to idle lines in a straight or circular pattern. Call Forward Busy (CFB) cannot be assigned to hunt groups. Call Forwarding Universal (CFU) takes precedence over hunting. Group Intercom (GIC) Group intercom allows a station to reach other stations in its Group Intercom group by dialing two digits, instead of five. Simply pick up the receiver and dial # and the group intercom number. Last Number Redial (LNR) This feature enables a station user to redial their last dialed number by dialing the activation code # #, rather than redialing the entire number. Make Line Busy (MSB) This feature gives the station user the ability to busy out their telephone number. To activate Make Set
Busy: To cancel: Ring-Again (Call Back) (RAG) The Ring Again feature frees a station user encountering a busy condition to continue with other tasks instead of continually redialing. When both the calling and called station become idle your service will automatically call both parties. Ring Again will continue trying for 30 minutes. To activate Ring Again: When you are called back: To cancel: NOTE: You can continue to place or receive calls while waiting to be called back. If you do not answer your telephone when you are called back, your request will be cancelled. Speed Calling Speed Calling allows you to call numbers you use frequently without having to dial the complete number. You can program speed dial numbers at your telephone for directory numbers or special application codes. Speed dial numbers are validated when they are used, not when they are programmed. So, if a speed dial number does not work, the programming stage should be repeated to confirm that the number was entered correctly. In addition, the dialing scope of the station applies to the dialing scope allowed in speed calling. NOTE: All speed dial programming has a "timeout" factor. When programming, if the numbers are not dialed within a set time period (about 15 seconds), they will not program. Speed Call Short List (SCS) 10 Numbers This feature allows you to call up to 10 frequently called telephone numbers by dialing an abbreviated code. It also provides the station user the convenience of assigning the abbreviated codes from their own telephone. No other stations will have access to the list. Dial codes to be associated with the numbers range from 0 to 9. NOTE: Stored numbers can consist of 1-24 digits and must include access codes To program a Speed Call number: To use: Speed Call Long List (SCL) 30, 50, or 70 numbers This feature allows you to call a list of 30, 50, or even 70 frequently called telephone numbers by dialing an abbreviated code. It also provides the station user the convenience of assigning the abbreviated codes from their own telephone. Dial codes to be associated with the numbers range from 00 to 69. A Speed Call Long List can be shared with other stations. If the list is shared by other station users, there must be a controlling station which is responsible for programming or making changes to the list. NOTE: Stored numbers can consist of 1-24 digits and must include
access codes To program a Speed Call number: To use: Speed Call User (SCU) The Speed Call Users have access to the same phone numbers on a Speed Call Long list, but they cannot add to or change the phone numbers on the list. To use: NOTE: Touchtone is a trademark of AT&T. Quick Glance Code Reference Guide
When you answer the phone you need to say your name and?Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted. #3 Put on a smile before placing or answering a phone call.
What is the least important item to write on the message assume that you are taking a telephone message for a co worker who is not in the office at the time?Assume that you are taking a telephone message for a co-worker who is not in the office at the time. Of the following, the LEAST important item to write on the message is the. Length of the call.
When dealing with an abusive customer on the phone it's important to hang up right away?When dealing with an abusive customer on the phone, it's important to hang up right away. False. Tell the abusive customer you'd like to help them, and will do so when the conversational tone is calm.
Which of these is a common reason customers complain to a business Mcq?Not surprisingly, dissatisfaction with a product or service is a common cause of customer complaints.
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