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- Document each test that was tried.
- Ask the customer to open a new support request.
- Redo each test to ensure the accuracy of the results.
- Replace all hardware components with components that are known to work.
Explanation:
Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician.
For All Questions: IT Essentials Chapter 4 Exam Answers 2018 2019 Version 6.0 100%
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What is most important for a technician to do before working on a computer?
What is most important for a technician to do before working on a computer? Remove all cables except the power cable. Remove and watches, jewelry, and secure loose items. Ensure that the computer is free of viruses.
What is the most important reason for a company to ensure that computer preventative maintenance is done?
What is the most important reason for a company to ensure that computer preventive maintenance is done? Preventive maintenance enables the IT manager to check on the location and state of the computer assets.
What is the next step after a possible solution is implemented during a troubleshooting process?
What is the next step after a possible solution is implemented during a troubleshooting process?.
Test another possible solution..
Identify other possible causes for the problem..
Document the cause and the solution for the problem..
Verify the full system functionality and apply maintenance procedures. Explanation:.
Which condition is most likely to adversely affect a laptop that is used in this environment?
Which condition is most likely to adversely affect a laptop that is used in this environment? Explanation: Most laptops are created to be tolerant of a wide range of humidity levels and room temperatures. Dust, however, can cause overheating and failures.