Which of the following is a not a type of organizational information system?
A.
Executive information system
B.
Decisions support system
C.
Analysis processing system
D.
Transactional processing system
Analysis processing system
Which of the following is an important challenge facing managers today?
A.
Making business decision.
B.
Solving
business problems.
C.
Competing to win in today's market.
D.
All of these.
All of these
What must managers be able to do to compete in today's global marketplace?
A.
Make decisions to gain competitive advantages.
B.
Make decision that can help forecast future business needs.
C.
Make decision that can help forecast future business requirements.
D.
All of these.
All of these
Which of the following is not considered a challenge facing most managers today?
A.
Managerial decisions must be made quickly.
B.
Strategic decisions need to be made by applying analysis techniques.
C.
Artificial intelligence is required by all managers to be successful.
D.
Managerial decisions require large amounts of information to analyze.
Artificial intelligence is required by all managers to be successful
Managers who must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?
A.
Managers need to analyze large amounts of information.
B.
Managers must make decisions quickly.
C.
Managers must apply sophisticated analysis techniques,
such as Porter's strategies or forecasting, to make strategic decisions.
D.
All of these.
Managers need to analyze large amounts of information
An important customer showing up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?
A.
Managers need to analyze large amounts of information.
B.
Managers must
make decisions quickly.
C.
Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D.
All of these.
Managers must make decisions quickly
A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?
A.
Managers need to analyze large
amounts of information.
B.
Managers must make decisions quickly.
C.
Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D.
All of these.
Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions
Which of the following is not included in the
decision-making process?
A.
Data collection
B.
Solution benchmarking
C.
Solution generation
D.
Solution test
Solution benchmarking
When evaluating the six-step decision making process, what occurs during the solution implementation step?
A.
The process will begin again if the decisions made were incorrect.
B.
Definition of the problem as clearly and precisely as
possible.
C.
Details of every solution possible including ideas that seem farfetched.
D.
The solution that best solves the problem is selected.
The process will begin again if the decisions made were incorrect
When evaluating the six-step decision making process, what occurs during the problem identification step?
A.
The process will begin again if the decisions made were incorrect.
B.
Definition of the problem as clearly and precisely as possible.
C.
Details of every solution possible including ideas that seem far fetched.
D.
The solution that best solves the problem is selected.
Definition of the problem as clearly and precisely as possible
When evaluating the six-step decision making process, what occurs during the solution selection step?
A.
The process
will begin again if the decisions made were incorrect.
B.
Definition of the problem as clearly and precisely as possible.
C.
Details of every solution possible including ideas that seem farfetched.
D.
The solution that best solves the problem is selected.
Details of every solution possible including ideas that seem far fetched
When evaluating the six-step decision making process, what
occurs during the solution test step?
A.
The process will begin again if the decisions made were incorrect.
B.
Definition of the problem as clearly and precisely as possible.
C.
Details of every solution possible including ideas that seem farfetched.
D.
None of these.
None of these
Which of the following represents the structure of a typical organization?
A.
Flat line
B.
Pyramid
C.
Circle
D.
Cube
Pyramid
Which of the following represents the three different levels of a company pyramid from the top to the bottom?
A.
Managerial - Strategic - Operational
B.
Strategic - Managerial - Operational
C.
Operational - Managerial - Strategic
D.
Strategic - Operational - Managerial
Strategic - Managerial - Operational
Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?
A.
Monthly plans
B.
Monthly budgets
C.
Weekly schedule
D.
All of these
All of these
Which of the following would you include as decisions and responsibilities typically found at the operational
level of a company?
A.
Develop core business activities required to run the day-to-day operations.
B.
Control core business activities required to run the day-to-day operations.
C.
Maintain core business activities required to run the day-to-day operations.
D.
All of these.
All of these
Data collection, solution generation, and solution implementation are all concepts associated
which of the following processes?
A.
The six-step problem solving process.
B.
The six-step decision making process.
C.
The four-step problem solving process.
D.
The four-step decision making process.
The six-step decision making process
Review the following key terms. Which one defines an operational decision that involves situations where established processes offer potential
solutions?
A.
Optimization analysis decision
B.
Artificial intelligence decision
C.
Structured decision
D.
Unstructured decision
Structured decision
Which of the following is considered a structured decision or strategic decision?
A.
Reordering inventory
B.
Deciding to enter a new market
C.
Creating the employee weekly staffing schedule
D.
Creating
the employee weekly production schedule
Deciding to enter a new market
Which of the following is considered an operational decision or structured decision?
A.
Determining how many employees are out sick.
B.
Determining the impact of last month's marketing campaign.
C.
Allocating resources to a department for a new system.
D.
Monitoring performance of a project team.
Determining how many employees are out sick
Which of the following is considered a managerial decision or semistructured decision?
A.
Determining how many employees are out sick.
B.
Determining the impact of last month's marketing campaign.
C.
Investigating why payroll is having problems running.
D.
Tracking how much inventory is in the warehouse.
Determining the impact of last month's marketing campaign
Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?
A.
Structured decisions
B.
Unstructured decisions
C.
Semistructured decisions
D.
All of these
All of these
At which level do managers develop the
overall business strategies and monitor the performance of the organization and the competitive business environment?
A.
Operational
B.
Strategic
C.
Managerial
D.
Communications
Strategic
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and
training employees. At what level of the organizational pyramid would you categorize Jenny?
A.
Managerial
B.
Operational
C.
Strategic
D.
Owner
Managerial
Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize
Andy?
A.
Strategic
B.
Owner
C.
Operational
D.
Managerial
Operational
Bill Schultz works at a high power investment firm in Los Angeles. Bill is responsible for promoting the firm's vision and creating the companywide goals and strategies. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the
organizational pyramid would you categorize Bill?
A.
Strategic
B.
Owner
C.
Operational
D.
Managerial
Strategic
Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing
each new line as it is completed. How would you categorize the majority of the decisions Chuck will have to make to complete his job?
A.
Unstructured decisions
B.
Semistructured decisions
C.
Structured decisions
D.
Strategic decisions
Semistructured decisions
What is the science of fact-based decision making?
A.
Analytics
B.
Structured decisions
C.
Unstructured
decisions
D.
Semistructured decisions
Analytics
What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?
A.
Analytics
B.
Structured decisions
C.
Unstructured decisions
D.
Semistructured decisions
Semistructured decisions
What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?
A.
Analytics
B.
Structured decisions
C.
Unstructured decisions
D.
Semistructured decisions
Unstructured decisions
What arises in situations where established processes offer potential
solutions?
A.
Analytics
B.
Structured decisions
C.
Unstructured decisions
D.
Semistructured decisions
Structured decisions
The structure of an organization is similar to a pyramid. The different levels require different types of information to assist with which of the following?
A.
Decision making
B.
Problem solving
C.
Opportunity capturing
D.
All of
these
All of these
At which level will a manager use analytics to make decisions?
A.
Operational level
B.
Managerial level
C.
Strategic level
D.
All of these
All of these
At which level of an organization do employees develop, control, and maintain core business activities required to run the
day-to-day operations?
A.
Operational level
B.
Managerial level
C.
Strategic level
D.
All of these
Operational level
At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?
A.
Operational level
B.
Managerial level
C.
Strategic level
D.
All of
these
Managerial level
At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?
A.
Operational level
B.
Managerial level
C.
Strategic level
D.
All of these
Strategic level
Which of the following
represents the top-down (executives to analysts) organizational levels of information technology systems?
A.
TPS, DSS, EIS
B.
DSS, TPS, EIS
C.
EIS, DSS, TPS
D.
None of these, it varies from organization to organization.
EIS, DSS, TPS
Which of the following is an incorrect enterprise view of information technology?
A.
Processes are analytical for executives and transactional
for analysts
B.
Granularity is coarse for executives and fine for analysts
C.
Processing is OLTP for executives and OLAP for analysts
D.
None of these
Processing is OLTP for executives and OLAP for analysts
What can a model accomplish?
A.
Calculate risks
B.
Understand uncertainty
C.
Manipulate time
D.
All of these
All of these
What is consolidation?
A.
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B.
Enables the examination of information from different perspectives.
C.
Enables users to get details, and details of details, of information.
D.
Finds the inputs necessary to achieve a goal such as a desired level of output.
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.