A. Symptoms, Background, Alignment, and Referral Show
B. Site, Benefits, Agreement, and Resolution *C. Situation, Background, Assessment, and Recommendation D. Situation, Background, Assignment, and Reconciliation RATIONALE: Effective communication among health care providers and other staff is necessary to ensure patient safety and to promote optimal outcomes. SBAR is an effective communication tool that helps the flow of standardized communication among all health care staff. SBAR stands for Situation, Background, Assessment, and Recommendation. S does not stand for Symptoms or Site. B does not stand for Benefits. A does not stand for Alignment, Agreement, or Assignment. R does not stand for Referral, Resolution, or Reconciliation. (1) reviewing the patient for any family history of obesity, "I should introduce myself by giving my name and title," "I will avoid referring to patients by diagnosis, room number, or other attributes," and "I should avoid terms such as 'honey,' 'dear,' or 'grandma' while addressing the patients." The nurse should introduce him- or herself by giving his or her name and status, such as nursing student, registered nurse (RN), or licensed practical nurse (LPN). It is important that the nurse avoid referring to patients by diagnosis, room number, or other attributes, because this approach would be demeaning to patients. The nurse should avoid terms of endearment while addressing patients, even with close nurse-patient relationships. Addressing patients by the last name is respectful in most cultures; nurses usually use a patient's last name in an initial interaction and then use the first name if the patient requests it. Using first names is appropriate for infants, young children, and patients who are confused or unconscious, as well as close team members. Students also viewedRecommended textbook solutions
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Terms in this set (36)intrapersonal communication your thoughts/inner communications that strongly influence perceptions, feelings, behavior, and self-esteem interpersonal communication one-on-one interaction between a nurse and another person that often occurs face to face small group communication interaction that occurs when a small number of persons meet public communication interaction with an audience circular transactional communication process shows the situational contextual inputs, channels of communication, interpersonal contextual concepts, and factors affecting the sender and receiver -referent complementary role relationship typically operate with one person holding a higher position than the other in the communication process metacommunication all factors that influence communication motivation interviewing encourages patients to share thoughts, beliefs, fears/concerns, with aim of changing behaviors lateral violence verbal, emotional, or physically abusive behavior of a registered nurse toward another staff member therapeutic communication responses that encourage the expression of feelings/ideas and convey acceptance or respect active listening being attentive to what a patient is saying both verbally and nonverbally *S - sit facing patient @ angle perceptual bias the tendency to see and understand something based on the way you expected it to be symmetrical role relationships sender and receiver are equal; Nurses assume a symmetrical role in working with a client as partner on developing mutually defined goals what are the zones of personal space? 1) intimate distance (0-18 inches) what are the special zones of touch? 1) social zone (permission not needed): hands, arms, shoulders, back 2) consent zone (permission needed): mouth, wrists, feet 3) vulnerable zone (special care needed): face, neck, front of body 4) intimate zone (permission and great sensitivity needed): genitalia and rectum what are the stages of the helping relationship? 1) preinteraction phase - before meeting a patient 2) orientation phase - when you and a and patient meet and get to know one another 3) working phase - when you and a patient work together to solve problems and accomplish goals 4) termination phase - during the ending of the relationship what are elements of professional communication? - courtesy how to focus on older adults who have hearing loss for improved communication • Make sure the patient knows that you are
talking. Which action would the nurse perform when communicating with a cognitively impaired patient? Ask one question at a time Use simple sentences to clarify Allow time for patient to respond
What phase of a helping relationship involves activities such as reviewing available medical and nursing history? pre-interaction What observation of the patient's speech and behavior would lead the nurse to conclude the patient is having difficulty communicating? Inappropriate verbalization Inability to articulate words Difficulty in comprehending When caring for a patient, the nurse identifies factors that affect the outcomes of the treatment. To which phase of the nursing process does this nursing activity belong? evaluation Which action would the nurse perform when practicing active listening? Establish eye contact Sit facing the patient Lean toward the patient Be relaxed while communicating The nurse plays music to promote a sense of joy in a child with cognitive impairment in a rehabilitation center. Which form of communication is the nurse using in this situation? symbolic communication Which therapeutic communication technique would the nurse apply in attending to an agitated patient? Listen actively Share empathy Ask relevant questions The nurse is asking a patient about pain in the abdomen. When asking a patient about abdominal pain, the nurse would use which method of effective communication? Appropriate intonation Properly paced statements Clear and concise phrasing When taking care of a patient from Thailand, the nurse notes that the patient looks relaxed and smiles but seldom looks at the nurse directly. Which response by the nurse is best? deflect eyes downward to show respect A patient with poorly controlled hypertension and diabetes expresses that it is difficult to choose a diet low in sugar as well as low in salt and carbohydrates. The patient reports working extra hours and not having the time to cook. Which information would the nurse report first to the dietitian using SBAR (Situation-Background-Assessment-Recommendation) technique? The patient has chronic diabetes with hypertension Which strategy would the nurse use when communicating with a patient who has difficulty speaking because of injuries caused by facial trauma? Communicate directly to the patient Review medical records to assess the level of sensory loss Listen patiently when the patient speaks The senior nurse is training a nursing student about the professional approach in communication. The nurse explains that the way one responds to a question or a situation indicates state of mind. Which statement is true about this explanation? Passive responses serve to avoid conflict or sidestep issues Aggressive responses provoke confrontation Assertive responses are a more professional approach Which action would the nurse perform during the working phase of a helping relationship in a hospital setting? Work with patients to set their goals Help patients express feelings Take actions to help patients meet the goals A patient has just been told that she has cancer, and she is crying. Which action facilitates therapeutic communication? Pulling the curtain to provide privacy Offering to discuss information about her condition Sitting quietly by her bed and holding her hand The nurse finds that a patient avoids taking painkillers because of a fear of drug addiction in accordance with the patient's cultural beliefs. Which level of communication would the nurse use for cultural assessment of the patient? Interpersonal The nurse summarizes a conversation with a patient to determine whether the patient has understood the nurse. Which element of the communication process does this illustrate? Feedback Which phase of a helping relationship involves activities such as reviewing available medical and nursing history? Preinteraction ... ... Students also viewedCommunication63 terms mfamilia EAQs18 terms gburcham Chapter 24 Quiz Review29 terms MWright777 Fundamentals of Nursing chapter 2430 terms nmanningRN Sets found in the same folderSafety Sherpath15 terms alyssa_douglas61 Chapter 27 Sherpath Questions (Safety)98 terms Orions5 Hygiene140 terms mfamilia CH 23: ANTIANGINAL DRUGS53 terms studyingal09 Other sets by this creatorMicro Final63 terms KE0578Plus Pharm 2 Final59 terms KE0578Plus Nurse 2 Final236 terms KE0578Plus Nurse 2 Exam 2146 terms KE0578Plus Recommended textbook solutionsClinical Reasoning Cases in Nursing7th EditionJulie S Snyder, Mariann M Harding 2,512 solutions
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By using nonverbal and verbal cues such as nodding and saying “I see,” nurses can encourage patients to continue talking. Active listening involves showing interest in what patients have to say, acknowledging that you're listening and understanding, and engaging with them throughout the conversation.
Which action would the nurse perform when practicing active listening quizlet?The nurse is practicing active listening when conducting a patient interview. The nurse sits facing the patient with legs and arms crossed. The nurse leans towards the patient and maintains intermittent eye contact while listening.
When interviewing a patient which action would the nurse perform when practicing active listening?Paraphrasing or echoing back to them what they have just said, and maintaining eye contact are also key elements of active listening. Lastly, pay attention to their non-verbal clues, such as facial expression, gestures, and eye contact. These skills can improve patient satisfaction and build trust over time. 3.
Which activity supports the process of active listening quizlet?Monitoring one's own nonverbal responses, observing the client's nonverbal behaviors, learning to quiet oneself to avoid the urge to help, and providing the clients with feedback about themselves of which they may be unaware are all activities that support active listening.
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Which action would the nurse perform to practice active listening skills Quizlet
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