Proper telephone etiquette an important facet of communication, since you represent not only yourself, but often your department and the University. Remembering to use proper telephone etiquette, whether answering or making calls, leaves your respondents with a favorable impression of you, your department, and Lehigh in general. The following suggestions are helpful for making your phone conversations more effective. Show
Answering Calls
Making Calls
Handling Rude or Impatient Callers
Placing Calls on Hold
Transferring Calls
Taking Messages
Ending ConversationsThere are several ways that you can end a long phone call without making up a story or sounding rude:
As long as you are honest and polite with the other person, you shouldn't have any problems getting off the phone and onto something else. Voicemail EtiquetteVoicemail has many benefits and advantages when used properly. However, you should not hide behind voicemail. If callers constantly reach your voicemail instead of you, they will suspect that you are avoiding calls. Following are some helpful hints that will help you and your callers benefit from voice mail. Voicemail Greetings
Checking Messages/Returning Calls
Leaving Voice mail Messages
Which of the following is the best advice to follow when receiving telephone calls from others?Which of the following is the best advice to follow when receiving telephone calls for others? Verify telephone numbers and spelling of names when taking messages.
What is the best advice for using cell phones professionally on the job?What is the best advice for using cell phones professionally on the job? Select a unique ringtone so you can display your creativity and sense of style. Raise your voice to make sure the person on the other end can hear you. Keep your cell phone on at all times so you don't miss an important business call.
Which of the following is the best advice regarding workplace conversations?Which of the following is the best advice regarding workplace conversation? Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers.
Which of the following is the best advice regarding small talk in the workplace?Which of the following is the best advice regarding small talk in the workplace? Read newspapers and listen to the radio and TV so that you can discuss current events intelligently.
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