Which of the following issues did Kmart experience when it first implemented SCM software quizlet?

Lowe's, Home Depot, Staples, Target, Walmart, Barnes & Noble, Bally's or LA Fitness Health Clubs, PETSMART, Old Navy, Best Buy, Bed, Bath & Beyond, and Toys-R-Us are typically located in ____________.

Neighborhood centers

Community centers

Regional centers

Power centers

Factory outlet malls

____________ offer a full range of services including credit, delivery, generous return privileges, hair salons, travel services, automobile insurance, and (occasionally) restaurants. Sales personnel are expected to be helpful, courteous, and knowledgeable. Each department in inside the store operates as an autonomous unit that is responsible for its own buying, merchandising, revenue,and profits.

Off-price retailers

Specialty stores

Factory outlets

Category killers

Department stores

Business strategy
Overall cost leadership
Running the organization

Goal is to squeeze out every penny of cost possible in the supply chain

This will optimize fulfillment, logistics, production, revenue and profit, and cost and price

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Terms in this set (68)

String Inc. is a software development firm that specializes in information systems. The firm receives a contract to create an information system for one of its clients.

Which of the following indicates that String is using the systems life cycle methodology when building the information system?

It uses a phased approach to create the information system in distinctly different stages

Which of the following best describes a structured methodology for modeling and designing systems?

The techniques are carefully drawn up, step by step with each step building on a previous one

The systems development project management team of Z-Gadgets has determined the overall direction of systems development and has evaluated the alternative system projects. Now it is in the process of selecting projects where many criteria may be considered.

Which of the following will best help Z-Gadgets to select projects with multiple criteria?

A scoring model

Which of the following is true of an application software package?

It is evaluated based on a Request for Proposal submitted to a packaged-software vendor.

Systems analysis is best described by which of the following?

It is the analysis of a problem that the organization will try to solve with an information system.

Which of the following statements is true about the dimensions of project risk?

risk rises if the project team and the information system staff lack the required technical expertise.

Which of the following statements is true about managing project risk?

The level of project risk increases with the project size.

System documentation showing each level of design, the relationship among levels, and the overall place in the design structure is called __________.

the structure chart

The PERT chart stands for _________________.

Program Evaluation and Review Technique

Conducting a feasibility study and establishing the information requirements are part of which stage of the systems development process?

Systems analysis

A __________ chart visually represents timing and duration of project tasks.

Gantt

_________________ is the most popular project management software program on the market.

Microsoft Project

A __________________ chart graphically depicts project tasks and their interrelationships.

PERT

String Inc. is a software development firm that specializes in information systems. The firm receives a contract to create an information system for one of its clients.

Which of the following indicates that String is using the prototyping approach?

It initially creates a demo application and then adds more functionality based on user feedback.

Which of the following alternative methods for building information systems can be called an iterative process?

Prototyping

Which project management aspect defines which work is and is not included in a project?

Scope

An __________ contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.

information systems plan

An approach to systems development that uses the object as the basic unit of systems analysis and design is called __________.

object-oriented development methodology

__________ includes changes in hardware, software, documentation, or procedures to a production system to correct errors, meet new requirements, or improve processing efficiency.

Maintenance

The primary tool for structured analysis that graphically illustrates a system's component processes and the flow of data between them is called __________.

a data flow diagram (DFD)

Which of the following is true of end-user development?

It poses organizational risks due to inadequate control over data that is outside traditional information systems.

Which of the following can be used to evaluate alternative system projects once the overall direction of systems development is determined?

Portfolio Analysis

__________ details how a system will meet the information requirements as determined by the systems analysis.

Systems design

__________ integrate(s) disparate channels for voice communications, data communications, instant messaging, email, and electronic conferencing into a single experience where users can seamlessly switch back and forth between different communication modes.

Unified communications

__________ are leased, dedicated lines suitable for businesses or government agencies requiring high-speed guaranteed service levels.

T1 and T3 lines

Twister copper telephone wire, coaxial copper cable, fiber-optic cable, and media for wireless transmission are all __________.

physical transmission media

Which of the following statements about RFID is false?

In inventory control and supply chain management, RFID systems capture and manage less detailed information about items in warehouses or in production than barcoding systems.

__________ provide(s) a powerful technology for tracking the movement of goods using tiny tags with embedded data about an item and its location.

Radio frequency identification (RFID) systems

Bluetooth differs from WiMax in that Bluetooth __________.

can only link up to eight devices within a 10-meter area

Daniel wants to establish a broadband connection between his computer and the local ISP. He decides to set up a connection that can operate over his existing telephone lines to carry voice, data, and video at transmission rates ranging from 385 Kbps to 40 Mbps.
Which of the following will best help Daniel establish such a connection?

a digital subscriber line (DSL)

The four-part numeric address indicating a unique computer location on the Internet is called __________.

an Internet Protocol (IP) address

The Domain Name System (DNS) __________.

converts domain names to IP addresses

Which of the following is true of Global System for Mobile Communications (GSM)?

Its strength is its international roaming capability.

__________ are very simple devices that connect network components, sending a packet of data to all other connected devices.

Hubs

Which of the following best describes radio frequency identification (RFID) systems?

They are technology that uses tiny tags with embedded microchips containing data about an item and its location to transmit short-distance radio signals to special readers that then pass the data on to a computer for processing.

As a part of a certain communication technology, an IP network provides a single voice-data infrastructure for both telecommunications and computing services, so companies no longer have to maintain separate networks or provide support services and personnel for each type of network.
Which communication technology does the scenario describe?

Voice over IP (VoIP)

Bluetooth is the popular name for the 802.15 wireless networking standard, which is useful for creating small __________.

personal area networks (PANs)

__________ is/are networks of interconnected wireless devices with built-in processing, storage, and radio frequency sensors and antennas that are embedded into the physical environment to provide measurements of many points over large spaces.

Wireless sensor networks (WSNs)

3G networks differ from 4G networks in that 3G networks __________.

offer fair transmission speeds for browsing the Web and online shopping, but are too slow for videos

A __________ is a collection of computers that communicate with one another over transmission lines or wirelessly.

computer network

Which of the following statements is true of client/server computing?

The server sets the rules of communication for the network.

__________ is/are valuable in areas such as monitoring environmental changes, monitoring traffic or military activity, protecting property, efficiently operating and managing machinery and vehicles, monitoring supply chain management, or detecting biological, chemical, or radiological material.

Wireless sensor networks (WSNs)

The Internet is the most universal and powerful __________.

wide area network

__________ consists only of computers, a connection medium, network operating system software, and either a hub or a switch.

a basic network

BlueBerry Inc. is a candy manufacturing company in New York City. The company sells its products to its customers through distributors and retailers.
Which of the following comprehensive CRM packages will best assist the company in enhancing its collaboration with the distributors and retailers?

partner relationship management

Matrix Inc. is a software company in California. The company recently set up an enterprise system to support its business activities.
Which of the following would typically be a consequence of the company setting up an enterprise system?

An increase in customer satisfaction

Which of the following statements about a company using an enterprise system is true?

It helps find ways to increase accurate on-time shipments of the company.

Which of the following statements about supply chain management systems is true?

Internet technology facilitates the management of global supply chains by providing the connectivity for organizations in different countries to share supply chain information.

With regard to the primary components of a comprehensive CRM, a system for automating fundamental business processes like marketing, sales, and support for interacting with the customer is called __________.

operational CRM

Which of the following best describes supply chain execution systems?

They manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

Which of the following best describes operational CRM?

A system for automating fundamental business processes like marketing, sales, and support for interacting with the customer

Which of the following is true of the effects of customer relationship management systems on organizations?

Reduced direct-marketing costs

Blueberry Inc. is a candy making company in Texas. The company's IT department implemented new SAP ERP enterprise software within the company.
Which of the following will best support the company in reaping maximum benefits from the new enterprise software?

The company changing the way it works to conform to the business processes defined by the software

__________ deals with employee issues that are closely related to CRM, such as setting objectives, employee performance management, performance-based compensation, and employee training.

Employee relationship management

In enterprise applications, tools for flexible reporting, ad hoc analysis, interactive dashboards, what-if scenario analysis, and data visualization are a part of __________.

business intelligence tools

Which of the following statements best describes a vanilla version of an enterprise system?

It is the features and modules that an enterprise system comes with out of the box.

Which of the following statements about supply chain management systems is true?

They automate the flow of information among members of the supply chain so they can use it to make better decisions about when and how much to purchase, produce, or ship.

In a(n) __________ supply chain model, actual customer orders or purchases trigger events in the supply chain. Transactions produce and deliver only what customers have ordered and move up the supply chain from retailers to distributors to manufacturers and eventually to suppliers.

pull-based

Which of the following is a method of interaction with the customer, such as telephone, email, customer service desk, conventional mail, Facebook, Twitter, Website, wireless device, or retail store?

Touch point

Tools enabling a business to link customer conversations, data, and relationships from social networking sites to CRM processes are called __________.

social CRM

Kmart had trouble getting products to store shelves when it first implemented i2 Technologies supply chain management software. The i2 software did not work well with Kmart's promotion-driven business model, which created sharp downward spikes in demand for products.
The scenario illustrates which of the following?

Enterprise applications require not only deep-seated technological changes but also fundamental changes to the way the business operates.

Which of the following best describes social CRM?

They are tools enabling a business to link customer conversations, data, and relationships from social networking sites to CRM processes.

Which of the following statements about the implementation of enterprise applications is true?

They require not only deep-seated technological changes but also fundamental changes to the way the business operates.

A(n) __________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database.

enterprise system

Which of the following is not considered a next-generation enterprise application?

Employee relationship management systems

Which of the following statements about the time and cost of implementing enterprise applications is true?

Enterprise applications involve complex pieces of software that are very expensive to purchase and implement.

__________ is a phenomenon in which information about the demand for a product gets distorted as it passes from one entity to the next across the supply chain.

the bullwhip effet

Which of the following best describes supply chain planning systems?

They enable the firm to model its existing supply chain, generate demand forecasts for products, and develop optimal sourcing and manufacturing plans.

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ADVANCED MATH

Identify the fallacies of relevance, weak induction, presumption, ambiguity, and illicit transference committed by the following arguments, giving a brief explanation for your answer. If no fallacy is committed, write “no fallacy.” Surely it’s morally permissible to kill animals for food. If God didn’t want us to eat animals, he wouldn’t have made them out of meat.

Verified answer

ADVANCED MATH

For which values of n does n ! have n or fewer digits?

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ADVANCED MATH

WAG, Fro the carvatur end toraion of the curve | ~ Nana (e—slun} yoa(l-coan) aay 7

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ADVANCED MATH

how that the sets $B_{C}(f, \epsilon)$ form a basis for a topology on $Y^{X}$.

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Which of the following best describes supply chain execution systems quizlet?

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