Which of the following tendencies consist of the most common perceptual errors that lead to inaccurate attribution?

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Perceiving Others

Terms in this set (60)

Healthy relationships are

founded upon recognizing our perceptual limits, constant striving to correct perceptual errors, and sincere effort invested in considering others' viewpoints

Perception

process of selecting (info to pay attention to), organizing (info into a pattern), and interpreting (its meaning) from our senses

*what's real and what isn't

Selection

focusing attention on certain senses
(her communication, her loud and angry voice, the certain phrase)

Salience

the degree to which particular people/aspects of their communication attracts our attention

*seems especially noticeable and significant

What determines salience?

communication that
*deviates from expectations
*if our expectations lead us to view it as significant (anticipating a phone call)
*behaves in a visualy & audibly stimulating way

Organization

take info and structure it into a coherent pattern (organize a mental representation in your head)

Punctuation

*happens during organization

structuring info you've selected into chronological sequence that matches how you experienced the order of events

*Two people may punctuate the same encounter differently ~ leads to frustration and conflict

Interpretation

assigning meaning to information

*recall familiar & relevant info to make sense of what is happening
*create explanations for why things are happening as they are

*our interpretations reflect what we presume to be true

*same info: old vs new employee

Schemata

knowledge we draw on; mental structure that define the characteristics of various concepts (& how they're all related)

Attributions

explanation for others' comments/behaviors

*answers to the "why" questions

why didn't he text me back?

Two Forms of Attributions:

Internal and External

Internal Attributions

presumes a person's behavior stems from internal causes (personality/character)

"Janet tripped because she's clumsy"

External Attributions

a person's communication is caused by factors unrelated to personal qualities (like environment)

Monahan didn't email me back because she's busy

Fundamental Attribution Error

tendency to attribute others' behavior solely to internal causes (kind of person they are)

*THEY (not the environment) dominate our perception; are most salient

common mistake; especially online

Actor-Observer Effect

tendency of people to make external attributions regarding their own behaviors

*prevalent in unpleasant reactions
*Ex: our own impolite remarks are viewed as "reactions to the hurtful communication" instead of "messages caused by my insensitivity"

Self-Serving Bias

take credit for noteworthy success by making an internal attribution

*driven by Ego Protection

Ego Protection

crediting ourselves for our life successes so we can feel happier about who we are

Combination stems from

both internal and external causes

Uncertainty Reduction Theory

reduce uncertainty about our communication partners by gathering enough info about them so they're predictable and explainable

*primary compulsion during initial interactions

Reduced Uncertainty leads to

perceiving people as likable or attractive; talk further

Unable to reduce it: negative impressions; avoid communication

Ways to Reduce Uncertainty:

1. Passive- observe how they act w/ others
2. Active- ask others about them (use caution)
3. Interactive- most effective; direct interaction w/ person

Most Powerful Influences on Perception:

Culture, Gender, and Personality

Perception and Culture points:

1. Other cultures have different knowledge in schemata, so they interpret others' communication in different ways
2. Culture affects whether you perceive others as similar or different to yourself

Ingroupers

people that you share substantial point sod cultural commonality with (nationality, religion, socioeconomic class, politics, etc)

*we like people like us
*more likely to give valued resources (time, money, effort) to

Outgroupers

people who aren't similar

*it's easy to make mistakes. don't judge; could lose a potential relationship

Brain's Cerebral Cortex structure differs

in men & women

Though ultimately they're more similar than different.

Men can

*perceive time and speed more accurately
*mentally rotate 3D figures easily
*focus on solutions
*view women's needs for emotional support as unreasonable

Women can

*understand and manipulate spatial relationships b/w objects better
*accuratley identify others' emotions
*can better process language and voacb info (use both frontal lobes)
*see men's solutions as unsympathetic

Only __% of communication behavior is caused by Gender

1%

People are socialized to believe that men and women communicate differently in

Western Culture (speech example)

Personality

individual's characteristic way of thinking, feeling, and acting based on traits (enduring motives and impulse) that they possess

OCEAN

openness
conscientiousness (aka dependability; degree of organization and pursing goals)
extraversion
agreeableness
neuroticism (aka emotional stability; the degree of negative thoughts about yourself)

We prioritize our own traits when perceiving others:

ex: extraverts notice extraversion (it's more salient to them)

we like in others the same traits we like about ourselves
we dislike in others what we dislike in ourselves

Implicit Personality Theories

personal beliefs about different types of personalities and the ways in which the traits cluster together

*creates your perception of others

*perceive just a little and presume a great deal more (can be risky)

Interpersonal Impressions

mental pictures of who people are and how we feel about them

*using perception to size up other people

*ex: Ted Bundy, serial killer

Impressions are:

positive, neutral, negative, made quickly, some take a long time

All aspects of perception shape impressions (info we select, organizing it, interpretations, and uncertainty)

Gestalt

general sense of a person that's either positive or negative

way to form impression

Making a Gestalt

discern a few traits, compare to schemata, arrive at judgement

result? impression of person as a whole rather than individual parts

Gestalt Characteristics:

*form rapidly (why 1st impression is crucial)
*require little mental or communicative effort
*useful for quick encounters (job interview)
*useful for conferences or casual relationships
*significant shortcomings
*form broad impression & then walk away

Pollyanna Effects:

*people believing pleasant events are more likely to happen than negative
*perceive optimists, happy lives

Positivity Bias

when Gestalts are formed, they're more likely to be positive than negative

*good in initiating relationships
*could lead to bad ones (abusive)

Negativity Effect

placing emphasis on the negative info we learn about others

*perceive negative info as more informative about "true character"

*can lead to accurate perceptions (lady formed negative Gestalt about Ted Bundy)
*can also lead to inaccurate perceptions

People believe that positive events are more common, so

when you learn something negative, it's unusual (more salient)
*We weigh it more heavily

Halo Effect

tendency to positively interpret what someone says/does b/c we have a positive Gestalt of them

*Person we like: positive behavior = internal, negative behavior = external

Horn Effect

tendency to negatively interpret what someone says/does b/c we have a negative Gestalt of them

*Person we like: positive behavior = external, negative behavior = internal

Algebraic Impressions

carefully evaluating each new thing we learn about a person
*add and subtract positive and negative things to form an overall impression; modify when learning new info

*way of forming impressions

Algebraic Impressions vs Gestalts

Algebraic: more accurate, flexible, not as efficient (require mental energy) lengthy, not useful in unexpected/casual encounters,

Gestalt: efficient, quick interactions, useful in casual convos

We weight info depending on

importance and positivity or negativity

attractive > fav color

Stereotyping

categorizing people into social groups and then evaluating them based on info about "said groups" in our schemata

*overly simplistic interpersonal impressions

*way to form impressions

Stereotyping is

the most common way we form impressions

*almost impossible to avoid
*social group categories are the first thing we notice
*internet makes it worse

Stereotyping Characteristics:

*contradictory behavior actually strengthens the stereotype
*actively seek out characteristics that conform stereotype
*we sadly believe they're valid & legitimate

Malcolm X

changed his perception; tossed aside previous conclusions

Improving Your Perception of Others

1. Offer empathy
2. Embrace world-mindedness
3. Check your perception

Empathy

feeling into others' thoughts and emotions, making an attempt to understand their perspectives and be aware of their feelings in order to identify w/ them

Empathy consists of

1. Perspective Taking- seeing it from their point of view
2. Empathic Concern- becoming aware of how they feel, sometimes experience emotions yourself

Conveying Empathy

i'm genuinely interested in your viewpoint
your view is important and understandable
i care about you and your feelings
here is how i feel about your situation

World Mindedness

acceptance of and respect toward other cultures' beliefs, values, and customs; respect their right to possess different viewpoints

*opposite of ethnocentrism

Ethnocentrism

belief that one's own cultural beliefs, attitudes, values, and practices are superior to those of others (center of everything)
think they're competent and everyone else isn't

Perception-Checking

rearranging your thought patterns and tossing aside previous conclusions when they prove to be wrong.

5 steps:

Steps of Perception-Checking

1. check your punctuation (who/what started/ended it) Know that others have different viewpoints
2. check your knowledge (ask for the truth directly)
3. check your attributions (internal vs external)
4. check perceptual influences (ingroupers/outgroupers and why?)
5. check your impressions (reflect, realize gestalts can create bias, resist stereotyping)

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What is the most common perceptual error?

Projection-This is very common among Perceptual errors. Projection of one's own attitude,personality or behavior into some other person.

What are the common tendencies in perception?

Common tendencies in perception include: we make snap judgements, we cling to first impressions, we judge ourselves more charitably than we do others, we are influenced by our expectations, we are influenced by the odvious, and we assume others are like us.

What are the factors for errors in perception?

Many times the prejudices in the individual, time of perception, unfavorable background, lack of clarity of stimulus, confusion, conflict in mind, and other factors are responsible for errors in perception. There are some errors in perception; Illusion.

Which of the following is a reason why perceptual errors matter in the workplace?

Which of the following is a reason why perceptual errors matter in the workplace? They affect interpretations of leaders' and coworkers' behavior. Garrett is a leader in his office and he wants to know more about perceptions in the workplace.