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Strategies for improving productivity in services include _______
- high interaction, mass customization, just-in-time processing, lean production
- reduce inventory, reduce waste, reduce rework, reduce material costs
- separation, self-service, automation, and scheduling
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A) separation, self-service, automation, and scheduling
Strategies for improving productivity in services are separation, self-service, automation, and scheduling. Separation, self-service, automation, and scheduling are all ways that service firms can improve customer service expectations.
Reducing inventory, waste, rework, and material costs are all associated with ways that production firms can reduce costs. These strategies are not as important to most service firms. Additionally, mass customization, just-in-time processing, and lean production are also techniques that are more often associated with production-based facilities rather than service-based facilities.
A) process focus, repetitive focus, product focus, and mass customization
The types of processes are process focus, repetitive focus, product focus, and mass customization.
Process-focused process strategies are best suited for low-volume, high-variety production orders. Process-focused strategies are implemented when businesses would benefit from organizing production and equipment around specific production activities (such as product design, welding, assembly, etc.). Process-focused operations allow for a high degree of flexibility and customization because products can move intermittently between processes. Repetitive process facilities are essentially traditional assembly line production facilities that rely on the use standardized product modules and larger volumes of products. Product-focused facilities are high-volume, low-variety production facilities. These facilities are frequently described as continuous process models because they are organized around finished products.
C) Process mapping
The process mapping process-analysis tool is a schematic of the movement of material, product, or people. Process mapping, or time-function mapping, is a particular type of flowchart that adds time intervals to the horizontal axis. This helps managers identify redundant work processes, extra steps, or potential issues that could lead to production delays.
Process charts are charts that use symbols, time, and distance to provide a structured way to record and monitor the activities that make up a process. This process helps us determine which components of a job are value added and which components add waste. Value-stream mapping examines the entire supply chain including suppliers, production process, and customers to identify value-added activities. Value-stream mapping is used to identify all of the activities and decisions that help a business make money.