Principles for Addressing Workplace ConflictCommon and ineffective strategies to deal with workplace disputes include: Show
Principles to Help:
Source: CDR Associates,Conflict Resolution for Managers and Leaders, John Wiley & Sons, 2007 and Craig Runde and Tim Flanagan,Becoming a Conflict Competent Leader, John Wiley & Sons, 2007. Why does it happen?Emerging neuroscience offers one possible explanation for this phenomenon: the mirror neuron system. The concept of mirror neurons originated when researchers studying the brains of macaque monkeys discovered that certain neurons started firing when the monkeys did something and when they watched other monkeys do the same thing. It seems that a similar process might happen in humans. Some experts believe that the mirror neuron system extends beyond physical actions and might explain how we experience empathy for others. How does it happen?Experts studying emotional contagion believe the process generally happens in three stages: mimicry, feedback, and contagion (experience). MimicryIn order to mimic someone’s emotions, you have to first recognize the emotion. Emotional cues are often subtle, so you likely aren’t always conscious of this realization. Generally, mimicry happens through body language. When talking to friend, for example, you might begin unconsciously copying their pose, gestures, or facial expressions. If you began the conversation with some anxiety or distress, but if your friend’s face seems relaxed and open, your own expression may relax as well. Mimicry can help you relate to others by understanding their experience, so it’s a key aspect of social interaction. But it’s just one part of the process of emotional contagion. FeedbackBy mimicking an emotion, you begin to experience it. In the example above, your relaxed facial expression might help you feel calmer. Dr. Maury Joseph, a psychologist in Washington D.C., suggests this can also happen with more deep-seated emotional experiences and moods, such as depression. Someone with depression, for example, might express their feelings through body language, speech patterns, or facial expressions as well as words. “This can induce a similar emotional reaction in people who have more vulnerability to these cues,” he explains. ContagionMimicking an emotion typically evokes that emotion in you, and it then becomes part of your own experience. You begin to express it or relate it to others in the same way, and the process of contagion is complete. Is listening for entertainment or pleasure purposes?Listening for pleasure: We engage in this type of listening for entertainment or enjoyment. This is the type of listening we engage in as we listen to music or to a comedy group.
When audience members who are intent on what is being said will lean forward?Effective listeners will find a reason within themselves to want to hear, understand, interpret, and remember the speaker's message. Audience members who are intent on what is being said will lean forward. This is a nonverbal endorsement of the listener's attention and the effect of the speaker's message.
What term is used to describe the connection created between the speaker and the listener as a result of an effective speaking style?Terms in this set (18)
What term is used to describe the connection created between the speaker and the listener as a result of an effective speaking style? figurative language use. What type of speaking is considered "spur of the moment"?
What is it called when a source creates a message adapting it to the receiver and transmits it across some source selected channel?Encoding is what a source does when “creating a message, adapting it to the receiver, and transmitting it across some source-selected channel” (Wrench, McCroskey & Richmond, 2008).
|