The People’s Bank is a bank based in the country of Nawkrei. It has a total of 65 branches across the country and also offers online banking (access to services via computer) and telephone banking (access to customer service agents over the telephone) to its customers. Recently, The People’s Bank also began offering
its customers a range of mobile banking services, which can be accessed from customers’ smartphones and tablet computers. Its customer-base is made up of both private individuals and business customers. The range of services it offers includes: Current accounts The People’s Bank’s vision is to be ‘the bank that gives back to its customers’ and their purpose is ‘to help
the people and businesses of Nawkrei to live better lives and achieve their ambitions’. In order to achieve this, the bank’s values are stated as: (1) Putting customers’ needs first, which involves anticipating and understanding customers’ needs and making products and services accessible to as many customers as possible. The People’ Bank has recently invested heavily in IT security to prevent fraud and also invested to make more services accessible to disabled and visually impaired
customers (2) Making business simple, which involves identifying opportunities to simplify activities and communicating clearly and openly (3) Making a difference to the communities they serve, which involves primarily helping the disadvantaged and new homeowners but also supporting small and medium-sized businesses (SMEs) and acting fairly and responsibly at all times Extracts from The People’s Bank’s balanced scorecard are shown below:
Required: 1013 others have taken this question Question 32b - June 2017 SampleThe People’s Bank is a bank based in the country of Nawkrei. It has a total of 65 branches across the country and also offers online banking (access to services via computer) and telephone banking (access to customer service agents over the telephone) to its customers. Recently, The People’s Bank also began offering its customers a range of mobile banking services, which can be accessed from customers’ smartphones and tablet computers. Its customer-base is made up of both private individuals and business customers. The range of services it offers includes: Current accounts The People’s Bank’s vision is to be ‘the bank that gives back to its customers’ and their purpose is ‘to help the people and businesses of Nawkrei to live better lives and achieve their ambitions’. In order to achieve this, the bank’s values are stated as: (1) Putting customers’ needs first, which involves anticipating and understanding customers’ needs and making products and services accessible to as many customers as possible. The People’ Bank has recently invested heavily in IT security to prevent fraud and also invested to make more services accessible to disabled and visually impaired customers (2) Making business simple, which involves identifying opportunities to simplify activities and communicating clearly and openly (3) Making a difference to the communities they serve, which involves primarily helping the disadvantaged and new homeowners but also supporting small and medium-sized businesses (SMEs) and acting fairly and responsibly at all times Extracts from The People’s Bank’s balanced scorecard are shown below:
Required: Note: Use each of the four headings of the balanced scorecard to structure your discussion. (16 marks) 960 others have taken this question MC Question 15 - September 2016 SpecimenYou could see this question fully worked through if you join the classroom
Which of the following statements regarding Fitzgerald and Moon’s Building Blocks model are correct? (1) The determinants of performance are quality, innovation, resource utilisation and competitiveness A. (1), (2) and (3) 1171 others have taken this question Question 4a - December 2014Jamair was founded in September 2007 and is one of a growing number of low-cost airlines in the country of Shania. Jamair’s strategy is to operate as a low-cost, high efficiency airline,
and it does this by: The airline was given an ‘on time arrival’ ranking of seventh best by the country’s aviation authority, who rank all 50 of the country’s airlines based on the number of flights which arrive on time at their destinations. 48 Jamair flights were cancelled in 2013 compared to 35 in 2012. This increase was due to an increase in the staff absentee rate at Jamair from 3 days per staff member per year to 4·5 days. The average ‘ground turnaround time’ for airlines in Shania is 50 minutes, meaning that, on average, planes are on the ground for cleaning, refuelling, etc for 50 minutes before departing again. Customer satisfaction surveys have shown that 85% of customers are happy with the standard of cleanliness on Jamair’s planes. The number of passengers carried by the airline has grown from 300,000 passengers on a total of 3,428 flights in 2007 to 920,000 passengers on 7,650 flights in 2013. The overall growth of the airline has been helped by the limited route licensing policy of the Shanian government, which has given Jamair almost monopoly status on some of its routes. However, the government is now set to change this policy with almost immediate effect, and it has become more important than ever to monitor performance effectively. Required: 1106 others have taken this question Question 4b - December 2014You could see this question fully worked through if you join the classroom
Jamair was founded in September 2007 and is one of a growing number of low-cost airlines in the country of Shania. Jamair’s strategy is to operate as a low-cost, high efficiency airline, and it does this by: The airline was given an ‘on time arrival’ ranking of seventh best by the country’s aviation authority, who rank all 50 of the country’s airlines based on the number of flights which arrive on time at their destinations. 48 Jamair flights were cancelled in 2013 compared to 35 in 2012. This increase was due to an increase in the staff absentee rate at Jamair from 3 days per staff member per year to 4·5 days. The average ‘ground turnaround time’ for airlines in Shania is 50 minutes, meaning that, on average, planes are on the ground for cleaning, refuelling, etc for 50 minutes before departing again. Customer satisfaction surveys have shown that 85% of customers are happy with the standard of cleanliness on Jamair’s planes. The number of passengers carried by the airline has grown from 300,000 passengers on a total of 3,428 flights in 2007 to 920,000 passengers on 7,650 flights in 2013. The overall growth of the airline has been helped by the limited route licensing policy of the Shanian government, which has given Jamair almost monopoly status on some of its routes. However, the government is now set to change this policy with almost immediate effect, and it has become more important than ever to monitor performance effectively. Required: 1079 others have taken this question MC Question 8 - December 2014 SpecimenThe following statements have been made about the balanced scorecard: (1) It focuses solely on non-financial performance measures Which of the above statements is/are true? A. 1 only 1197 others have taken this question Why is a balanced scorecard better than traditional measures of performance?A Balanced Scorecard allows better measurement of a firm's capabilities to create long-term value by identifying the key drivers of this value. The drivers are then translated into four categories of measures- financial, customer, internal business processes, innovation and learning.
How does the balanced scorecard approach differ from traditional approaches?In contrast to the balanced scorecard, which focuses on integrating both the financial and non-financial performance measures for the purpose of evaluating the long run and the short run performance in a single report, traditional performance measurement systems focus on the organization financial objectives (Asefeso ...
What is balanced scorecard approach and how is it useful for performance measure?The balanced scorecard is a management system aimed at translating an organization's strategic goals into a set of organizational performance objectives that, in turn, are measured, monitored and changed if necessary to ensure that an organization's strategic goals are met.
Why people use balanced scorecard as performance measurement in the organizations?Improved Performance Reporting
The Balanced Scorecard can be used to guide the design of performance reports and dashboards. This ensures that the management reporting focuses on the most important strategic issues and helps companies monitor the execution of their plan.
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