The modern workplace is a melting pot of people with different backgrounds, skill sets, and visions of success. Show
Diversity in the workplace is a beautiful thing. It brings about new ideas and perspectives that certain groups would otherwise never consider. However, when all of these people are in the same place, conflict is bound to arise. Before and after that happens, conflict management strategies and styles should be on the minds of every employee, no matter their ranking. What is conflict management?Conflict management refers to the process of eliminating the negative results of conflict while also highlighting the positives that come along with it. When working on any team, conflict management is a necessary skill. Your business can run like a well-oiled machine, but conflict will persist. Contrary to what most would think, conflict in the workplace doesn't necessarily mean you're dealing with a difficult employee. When coworkers experience conflict, it not only means they are comfortable enough to express their opinions, but lessons in internal communication are learned on both ends during the conflict management process. While some personality types might stick with one method in particular, there is more than one way to resolve a conflict. Actually, there are five.
No matter the cause or the effort put into resolving it, if a conflict exists, one of these styles is used to manage it. 5 conflict management stylesThe five conflict management styles all have the goal of bringing the involved parties to a resolution. They just have different ways of getting there. Each style exhibit different levels of cooperativeness and assertiveness. Let’s take a close look at each one and when they should be used. Image courtesy of Ram PagesAccommodatingAn accommodating conflict management style is used when you set aside your own wants or needs and focus on those of others. You leave your own concerns behind and accommodate for those of someone else.
This style can often be seen as weak, but this is not the case. A big part of conflict management is realizing when elongating the resolution process will only make things worse. AvoidingAn avoiding conflict management style ignores the situation altogether. Either one or both of the people involved in the conflict steer clear of it.
CompromisingA compromising conflict management style tries to find a way to partially satisfy people on both sides of the argument. Adjustments are made on both ends to resolve the conflict at hand.
CollaboratingA collaborating style includes finding a solution that will completely appease all involved parties. A win-win situation, if you will.
CompetingA competing style is for all you headstrong folks. With this approach, you take a firm stance and refuse to budge until you get what you want. You are unmoved by the perspectives of the other parties involved in the conflict.
Now that you know what each conflict management style is, it is time to pick one to help resolve your current conflict. While it might seem obvious, it is worth taking the extra time to ask yourself these questions to make sure you make the right decision: How familiar am I with this issue? What are my viewpoints on this issue? What are my current priorities? Is resolving this conflict one of them? Is it possible to find a middle ground here? Is there a way for both parties to be completely satisfied? Is it possible to see the other side of this argument? This quick analysis will help you better understand the situation and determine which conflict management style would be best in resolving it. One size does not fit allEvery conflict is different, meaning there is no one right way to manage them all. A lot of factors play into which method is best for resolving conflict. Consider them all before deciding on which one to use. Choosing the right conflict management style can be the difference between resolution and uncertainty. Communication tips for any situationThere are a lot of different instances that call for effective communication, but no matter what, use these etiquette tips to be heard -- without being offensive. Struggling with conflict as a leader? Check out our resource on conflict management strategies for tips from real-life managers.
Mary Clare Novak is a Content Marketing Specialist at G2 based in Burlington, Vermont, where she is currently exploring topics related to sales and customer relationship management. In her free time, you can find her doing a crossword puzzle, listening to cover bands, or eating fish tacos. (she/her/hers) What is the best form of communication for conflict resolution?When managing the conflict, speak in a calm, agreeable manner. Use neutral language and separate the other person from the problem. It is better to speak in “I” language, as opposed to “you” language to avoid the other person feeling attacked.
What is the best type of conflict resolution?Again, collaborating is normally the best strategy for handling conflicts over important issues. When dealing with moderately important issues, compromising can often lead to quick solutions.
What is an appropriate method of conflict resolution?Negotiation, mediation and arbitration, often called ADR or alternative dispute resolution, are the most well known. Whether you are involved in a family or neighborhood dispute or a lawsuit involving thousands of dollars, these processes should be considered.
What is communication in conflict resolution?07/08/2018 | aifc. Communication skills can be used for building up relationships rather than tearing them down with our; anger, words and actions. Effective communication requires; respect, grace, empathy, active listening for adding value to the person being heard.
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