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Terms in this set (105)
As individuals, we have _____ or choice in deciding what we want our communication style to be and how we want to communicate to and with the world around us.
Agency
Which of the following is not true about a first impression?
First impressions are usually forgotten quickly.
Social mobility means
the ability to improve one's social and financial position in society.
Which of the following is an accurate example of agency as related to communication style?
Speaking loudly for emphasis, Having a choice in deciding what we want our communication style to be, Adding gestures to compliment what you are saying.
Jen is helping Benjamin with his marketing project. She read the instructions and realized that he has not follow all the project instructions. Jen would like to let him know, but she is also considering Benjamin's feelings; she knows he will be extremely frustrated. What should Jen say to Benjamin to frame her feedback positively?
"Ben, it looks like the project is asking for something different, but the good news is I can help you, and we may be able to use some of what you have."
Miguel just started his first semester of college. As a first-generation college student, he was feeling nervous navigating the logistics of higher education. He has met with a campus counselor multiple times to learn about the college's systems. You could say that Miguel has what kind of capital?
academic
Emily just started her first semester abroad in Paris. She took the time to learn the language and even to study the culture. What kind of capital does Emily have?
linguistic
Gestures, facial expressions, eye contact, and other body movements are all examples of _____ cues.
nonverbal
Luis is working on a presentation about a rather complex concept. He decides to offer multiple examples and visual aids. Luis is considering the ______ of his message by crafting it in a way that is easily available in hopes of increasing understanding.
accessibility
______ cues include vocalized sound that indicates agreement, disagreement, acknowledgment, or another type of communicative clue.
Verbal
Which of the following is an example of communication?
Ordering your food at a drive-thru, Sharing eye contact with someone across a room, Nodding while a friend tells you about their day.
Which of the following is not true about communication?
Communication skills don't usually continue to develop or adapt.
The National Communication Association (NCA) defines several competencies students should exhibit after completing a college-level public speaking. Select all of the following competencies the NCA proposed.
Students should be able to influence public discourse.
Students should be able to use communication to embrace difference.
Students should be able to apply critical thinking skills to interpret messages.
Which of the following categories is a social identity?
ability, gender, religion
Jessica and Ashlee are in the same communication class. Ashlee is presenting her report but is forgetting to change her slides. Jessica wants to help, so she opens her eyes wide and starts to mimic changing the slides with a clicker.
Ashlee looks over to Jessica, realizes her mistake, and quickly starts to go through her slides.
What type of cues was Jessica relying on in this scenario?
nonverbal
Which of the following is not a component in the Transmission Model of Communication?
feedback
Alexis is currently watching one of her professor's lectures on YouTube. This would be an example of which model of communication?
transmission model of communication
Armando is talking to Jessica through FaceTime, but Jessica is having a hard time hearing Armando over the sound of construction next door. Jessica is experiencing
physical noise
Ramon wrote a letter to Daisy about their argument with John and Eli. Who is responsible for decoding the letter?
Daisy
Which of the following scenarios best illustrates the Transmission Model of communication?
Susana is watching a makeup tutorial on YouTube.
Which of the following scenarios best illustrates the Interaction Model of communication?
Chleo sends a text to Emilia to schedule a meeting.
Ashlyn and Caleb are currently having an argument about what movie they should watch at the movie theater. Ashlyn continues to explain that a horror movie is the best option, while Caleb shrugs his shoulders and looks confused. Caleb is providing Ashlyn with
feedback
Priya is texting her significant other about their dinner plans. This would be an example of which model of communication?
interaction model of communication
The ____ Model of Communication acknowledges that people encode, decode, and provide feedback simultaneously.
Transaction
Which of the models of communication would best describe the communication occurring between two business partners over zoom?
Transaction Model
Jaime is trying to explain the semiotic triangle to a friend. He decides to break down the word "dog" to explain all three aspects of the semiotic triangle. Jaime starts by explaining that the letters D-O-G is the _____ or the arbitrary symbol that is used to represent a four-legged furry pet.
sign
Emad and Alex are currently organizing their office space. Emad asks Alex to hand him the mouse. Alex quickly turns around looking for a small rodent but is relieved to see a computer mouse instead. Alex was confused because language is _____ and therefore words can have multiple meanings.
ambiguous
The word "lit" has a variety of meanings in different contexts. This is an example of which characteristic of language?
ambiguous
Match the following titles with their quality as inclusive or not inclusive.
Congressman = Not inclusive
Stewardess = Not inclusive
Postal Worker = Inclusive
Firefighter = Inclusive
Jess is talking to Sam about the grief she is feeling after losing her pet. Sam is having a hard time describing her grief to Jess so that she can understand. This scenario shows that language is _____ because we use it to refer to things that are not visible or tangible.
abstract
Which of the following is not one of the artistic proofs provided by Aristotle?
kairos
Sarah included a quote from a reliable research study in her speech about the water crisis in Flint Michigan. In doing so, Sarah fulfilled which artistic proof?
logos
Zed is presenting a speech about poverty and hunger. Zed includes a narrative about a mother who worked three jobs to put food on her family's table which got in the way of connecting with her kids. In doing so, Zed fulfilled which artistic proof?
pathos
_____ is one of the three artistic proofs that involves establishing credibility.
Ethos
Which of the following sentences best illustrates ethos?
I have personally volunteered for AidAfrica and have done research on their mission as a non-profit.
Henry is preparing his wedding toast for his friend, Maria. As he prepares he considers what the audience's expectations are as well as what is appropriate for a wedding. Henry is considering ____
kairos
Mackenzie is preparing a(n) ____ speech to teach his fellow classmates about the rotary engine.
informative
_______ speech is focused on trying to change your audience's attitudes, beliefs, or behaviors.
persuasive
Monica recently presented her _______ speech as the keynote speaker of the Class of 2020's graduation ceremony.
commemorative
Julissa and Ani are currently working on a sales pitch for a prospective client. Which context will they speak in?
professional
Match the artistic proofs to the sentence that best illustrates its purpose.
logos: According to NASA's 2020 report on climate change ̧ the planet's temperature has risen an average of 2.05 degrees since the late nineteenth century.
ethos: As a researcher and activist for climate change ̧ I have done extensive research on the topic to provide you with the latest facts.
pathos: Climate change is happening now ̧ and if we don't act ̧ our future generations won't be able to call this planet home.
Betty is volunteering for a local city council candidate by going door to door to talk to voters. Which context is Betty speaking in?
public
Which of the following scenarios best illustrates persuasive speaking.
Speaking at a rally about adopting mail in ballots as the only way to cast a vote at the federal level
Mercede is watching a commercial for a popular sneaker brand. The ad shows a young girl in her sneakers and then quickly follows her as she gets older clearly showing that she is wearing the same brand of sneaker. The ad ends with the woman getting married, and she flashes her sneakers that she is wearing under her dress. Throughout the ad, you hear upbeat and cheerful music. Which persuasive appeal was this ad focused on?
pathos
Jackie has been asked to present a speech about the gender wage gap at conference for young business women. She considers the time and place that she will be speaking in to make sure that her message is powerful and effective. Which of the following has Jackie considered for her speech?
kairos
According to your text, it is always a good idea to arrive __ minutes early to any interview.
15
Edna is presenting her speech in a large lecture hall. She is increasingly more nervous and her voice starts become softer. What verbal delivery component should Edna work on?
vocal projection
_____ are filler words such as "ah," "uh," "um," "like," and "you know."
vocalized pauses
Which of the following is not a component of nonverbal delivery?
pauses
Alina tends to get extremely nervous while speaking in front of people. She decided that she would start practicing more by leading more brainstorming sessions with her team at work. She is hoping to gradually expose herself to speaking in hopes that she will be more relaxed as times goes by. Which strategy is Alina using to manage her apprehension?
systematic desensitization
Which strategy for tackling apprehension involves working to replace irrational thoughts and fears about public speaking with more positive views of public speaking situations?
cognitive modification
When Paulina visits family, she is expected to great everyone with a hug and a kiss on the cheek. She has done this for as long as she can remember and when she's asked her mom about it, her mom always says, "that's just what we do, and any other way to say hello would be rude!" Which of the following is being described in this scenario?
communicative norm
_______ was coined by Kimberlé Crenshaw and addresses the experience of having multiple, competing, ad simultaneous identities.
intersectionality
Megan and Willow are best friends. Megan identifies as a White woman and Willow identifies as nonbinary and Hispanic. They are both watching news coverage on the Black Lives Matter protest. When considering intersectionality and socializing agents, which of the following statements is true about their experiences?
Since Megan and Willow have different socializing agents, they will understand the Black Lives Matter movement on different levels.
Since Megan and Willow have different intersecting identities (like gender and race), they will view the news coverage differently.
Megan and Willow may have a similar opinion about the Black Lives Matter movement, but their experiences will influence their opinion anyway.
Aliabadi is usually very careful about how she shows herself to different groups of people. At work, she tends to be reserved and efficient. With her friends, she is talkative, and with her family, she is brutally honest. Which of the following concepts is being illustrated in this scenario?
crystalized self
When communicating with people, Dave usually fluctuates between a formal tone for work and very casual tone with friends. He feels it is best to be strategic when communicating with different groups of people. Which of the following concepts is Dave using?
codeswitching
Ralph struggles with articulating his words. When he communicates, he sometimes slurs his words or joins two words together to say things like "you wanna go out to eat" instead of "do you want to go out to eat." Which of the following should Ralph work on?
enunciation
Soni gets pretty nervous when presenting, so she tried her best to add as many hand movements as possible while practicing for her speech. While presenting her speech about a healthy diet, she consistently moves her arms around and even does things like rub her belly and point to herself while talking. Although adding movements while presenting, it is important to avoid _____ which can also distract your audience.
over gesturing
Julie has been asked to present a speech at an outdoor event with 40 guests. Which of the following delivery components should Julie be most worried about?
volume, eye contact, stance
Josephine is usually very comfortable striking up a conversation with strangers, but when she presents a speech, she gets extremely nervous and has trouble expressing her ideas. Josephine most likely suffers from
public speaking anxiety.
Please match the scenario to the type of audience it best illustrates.
An audience of fans present at a Comic Con panel for The Mandalorian = favorable audience
An audience of high school students at a presentation about multiple colleges = neutral audience
A group of zero waste activists at a presentation about the benefits of plastic use = unfavorable audience
Davit is currently talking to his parents about taking a gap year after graduating from high school. Both of Davit's parents don't believe that a gap year will be beneficial to Davit's growth. Davit views his parents as a(n) _____ audience because they think negatively about his topic and he has to strategize on how to talk to them about it.
unfavorable
Peta is preparing her commencement speech. She wants to make sure that she knows more about the characteristics of the students who attend her college. Which of the following types of audience analyses would provide Peta with information about age, gender, race, etc.?
demographics
Giovanni is currently at a job interview at a startup tech company. As he walks through the doors and sees everyone who works there, he tries his best to notice objects or images that help communicate the company's values and practices. He hopes that this will inform his answers once he meets the interviewer. Giovanni is using which type of audience analysis?
artifacts
Abdul is currently talking to his parents about quantum entanglement at the dinner table. He looks over at his mom and realizes she's falling asleep, and his dad has started slowly making his way to the television to watch TV. What type of audience analysis is Abdul completing while he speaks?
direct observation
Match the type of audience analysis to the information you can ascertain from each.
demographics = characteristics of people's identities
surveys = information about the audience's knowledge
artifacts = history of the person or group
informants = personal information of the interests or attitudes of the audience
______ can be favorable, unfavorable, and neutral.
audiences
Which of the following statements is true about adapting your audience?
The way you talk to your grandmother and to your friends is likely different.
Which of the following is not involved in the framing process?
If needed, changing the information from outside research so that it better suits what we want to say
There are three mindsets to consider when preparing for audience analysis. Please match them to their correct description.
care to understand = trying your best to learn more about your audience in order to create an effective speech.
empathy = a concept related to how an individual can sense and share an emotional or cognitive experience of another person.
flexibility in thinking = an opportunity to open yourself up for learning and exercise critical thinking.
Which of the following is not a good strategy for adapting to a favorable audience?
call others out who do not think positively about the topic
Aida is currently presenting her speech about Black Lives Matter to a predominantly White audience. Her nerves feel evident to her, and she quickly feels like her audience is now an unfavorable audience based on the lack of eye contact and comments she can hear. What should Aida do in this scenario?
Find a way to connect to the audience on common ground before presenting further ideas.
______ are data related to characteristics of people's identities such as age, gender, sexuality, race, ethnicity, education level, ability, and other types of information that provide speakers some insights into an audience's background.
demographics
______ are objects or images that help communicate the values, beliefs, practices, norms, and/or history of the person or group with whom you are speaking.
artifacts
When you watch your audience for nonverbal cues that indicate their level of interest in your topic, you are completing _______, which is a type of audience analysis you can complete during your presentation
direct observation
Which of the following scenarios best illustrates a persuasive speech?
speaking to your classmates about deleting their social media accounts
Maritza is preparing her wedding toast for her brother Jorge. What type of speech will Maritza be presenting?
commemorative speech
Which of the following is NOT one of the five parts of an introduction?
subpoints
According to the text, your introduction should make up what percentage of your speech?
10-15%
Which of the following is NOT an effective attention getter?
introducing yourself to the audience
Which pattern of organization would be best suited for a speech about the proximity of our galaxy to others?
spatial
Which type of speech would be most effective when trying to encourage your audience to donate to an organization?
persuasive speech
Which organizational speech pattern would allow the speaker to describe how one set of events led to another set of events?
cause-effect
Every formal speech should include an introduction, _____, and conclusion.
a body
Which of the following is not an organization speech pattern suited for informative speeches?
problem-cause-solution
Which of the following is true about the audience of an informative speech? Choose all that apply.
Audiences can appreciate the complexity of a topic that they might know little about.
Audiences can learn about something new.
Audiences can understand something in much more detail than they had previously known.
Persuasive speeches are usually divided into three categories. Which of the following is not one of the categories?
questions of reflexivity
Which of the following is an example of an informative speech?
Convincing your audience that going zero waste is the best for the planet.
_______ speaking is a type of speaking that does not require research or practice prior to delivery.
impromptu
Which part of a speech includes elements like the attention-getter, speaker credibility, and thesis statement?
the introduction
Which of the following is not considered a commemorative speech?
a short sales pitch
Select all of the types of commemorative speeches.
toast
award acceptance
eulogy
presenting an award
A ____ is a short speech that typically precedes a raising of a glass in celebration of a person, event, or occasion.
toast
Which of the following components are needed for a successful toast? Check all that apply.
introduce yourself
provide a connection to the person(s)
cast your wishes
Which of the following components for giving an award is missing in the following sample speech?
The recipient of this year's Best Researcher award has consistently shown their commitment to knowledge and community. As last year's recipient, I am honored to be presenting this award for the year 2020. The recipient will not only receive this plaque in their honor, they will also receive a grant of $10,000 to further research in their discipline. It is my honor to present this award to Luke Sanchez for his incredible research on communicative practices in corporate spaces. Please help me welcome Luke Sanchez to the stage.
history and significance of the award
A _____ is a speech delivered at a funeral or memorial service to honor the life of an individual who has died.
eulogy
Which of the following components should be included in an obituary? Check all that apply.
Full name
Age
Birth date
List of living family members
Which of the following would be considered an award speech?
a speech in honor of the most valuable player of a team
A(n) speech is a speech being offered in honor of an event or individual.
Honor
Alyssa is preparing a toast for her dad who is retiring. This is her opening sentence:
"Dad, you have been teaching for 30 years."
Which of the following strategies should Alyssa use to make this opening sentence more memorable? Check all that apply.
Add figurative language to really describe the significance of the moment.
Add a quote about teaching.
Add a few words to describe the kind of teacher he is.
Match the types of commemorative speeches to their proper descriptions.
Toast = A short speech that typically precedes a raising of a glass in celebration of a person¸event¸or occasion
Eulogy = A speech delivered at a funeral or memorial service to honor the life of an individual who has died
Award = A speech being offered in honor of an event or individual
Hasan has just won the award for MVP. Which of the following statements should Hasan use to start his acceptance speech. Select all of the statements that would be appropriate.
Thank you! I am honored to have been chosen for this award.
I want to first thank my team because this award is not possible without their support.
Antonio is preparing his toast for his best friend's wedding. Which of the following should Antonio include during the beginning of his speech?
An introduction to connect himself to the event.
Which of the following is not something you need to consider when preparing for a commemorative speech?
Speak a little faster than usual to make sure you cover everything.
While an obituary and a eulogy both celebrate the life of someone who has dies, a(n) _____ is a written account of one's like to inform community members of their passing
obituary
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