Scheduled maintenance: Saturday, September 10 from 11PM to 12AM PDT
Home
Subjects
Expert solutions
Create
Log in
Sign up
Upgrade to remove ads
Only ₩37,125/year
-
Flashcards
-
Learn
-
Test
-
Match
-
Flashcards
-
Learn
-
Test
-
Match
Terms in this set (79)
On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) employee
orientation
D) employee development
C) employee orientation
Which of the following terms refers to helping new employees appreciate the values and
culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
A) onboarding
Which of the following is most likely NOT one of the goals of a
firm's employee orientation
program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and strategies
C) assisting new employees in selecting the best labor union
All of the following topics are typically addressed during
employee orientation EXCEPT
________.
A) employee benefits
B) personnel policies
C) work behavior expectations
D) wage curves
D) wage curves
t/f: Employee orientation programs range from brief, informal introductions to lengthy, formal courses
True
t/f: Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training
False
The methods used to give new or present employees the skills they need to perform their jobs
are called ________.
A) orientation
B) training
C) development
D) management
B) training
MTR Enterprises failed to provide adequate safety training to one of
its employees. As a
result, the employee harmed a customer. A court would most likely find MTR liable for
________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
B) negligent training
Which of the following will most likely NOT help employers protect themselves against
charges of negligent training?
A) confirming an employee's claims of skill and
experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
D) paying employees for their training time
________ identifies the training employees will need to fill future jobs.
A) Competency modeling
B) Performance analysis
C) Strategic training needs analysis
D) Screening
C) Strategic training needs analysis
What is the first step in the ADDIE training process?
A) assessing the program's successes
B) appraising the program's budget
C) analyzing the training need
D) acquiring training materials
C) analyzing the training need
What is the second step in the ADDIE training process?
A) developing
training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
C) designing the overall training program
Which of the following will most likely occur during the third step of the ADDIE training
process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D)
estimating a budget for the training program
B) creating training materials
Which of the following would most likely occur during the fourth step of the ADDIE
training process?
A) holding on-the-job training sessions
B) selecting employees for training
C) preparing online training materials
D) asking participants for feedback
A) holding on-the-job training sessions
What is the final step in the ADDIE training process?
A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
A) evaluating the program's successes or failures
James, an HR manager, is currently
identifying the specific knowledge and skills required for
a telemarketing position at Newman Enterprises. James is most likely involved in which of the
following?
A) task analysis
B) program evaluation
C) employee development
D) screening
A) task analysis
Amy, an accounting supervisor, has been asked to provide training for her subordinates about
new tax laws. In order to motivate the
individuals who attend her training session, Amy should
most likely do all of the following EXCEPT ________.
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) use new terminology and technical concepts
D) give information in logical, meaningful sections
C) use new terminology and technical concepts
Trainees should be provided
adequate practice and be allowed to work at their own pace
during a training session in order to ________.
A) screen applicants based on ability
B) transfer skills more easily to the job
C) reduce training costs
D) determine appropriate pay scales
B) transfer skills more easily to the job
________ is a detailed study of the job to determine what specific skills the job requires.
A) Needs
analysis
B) Task analysis
C) Training strategy
D) Development planning
B) Task analysis
Which of the following consolidates information regarding required tasks and skills in a
format that is helpful for determining training requirements?
A) training assessment form
B) task analysis record form
C) organizational skills sheet
D) work function analysis
B) task analysis record form
Employers will most likely use all of the following methods to identify training needs for
new employees EXCEPT ________.
A) analyzing job descriptions
B) reviewing performance standards
C) questioning current job holders
D) conducting a work sampling
D) conducting a work sampling
A graphic model that presents a precise
overview of the knowledge, skills, and behaviors
someone would need to perform a job well is known as a(n) ________.
A) scatter plot
B) competency model
C) classification table
D) organizational chart
B) competency model
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
ten employees. Members of Mark's sales force vary in experience level. Four members
of the
sales team have worked at Samson for less than one year. The other six salespeople have been
with Samson anywhere from three to seven years. Mark recently received the annual sales report
and noticed that sales have been dropping steadily over the last year. Mark is considering the
idea of providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson's sales can be solved
through training?
A)
Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end
bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are
dropping as more people are choosing to use generic drugs instead.
C) The rising costs associated with college recruiting have forced Samson to hire sales associates
through online job sites.
D) Members of the sales team have expressed that they do not fully
understand the benefits and
side effects of the latest medications released by Samson.
D) Members of the sales team have expressed that they do not fully understand the benefits and
side effects of the latest medications released by Samson
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
ten employees. Members of Mark's sales force vary in experience level.
Four members of the
sales team have worked at Samson for less than one year. The other six salespeople have been
with Samson anywhere from three to seven years. Mark recently received the annual sales report
and noticed that sales have been dropping steadily over the last year. Mark is considering the
idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson's sales can
be solved
through training?
A) The newest members of the Samson sales force are unfamiliar with the procedures used by
the firm to measure the effectiveness of new drugs.
B) Samson recently eliminated its long-standing policy of paying salespeople commissions on
top of base salaries, which angered employees.
C) Samson's most experienced salesperson retired after working at the firm for more than twenty
years.
D) Samson sales team members recently received their annual performance
appraisals
B) Samson recently eliminated its long-standing policy of paying salespeople commissions on
top of base salaries, which angered employees.
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
ten employees.
Members of Mark's sales force vary in experience level. Four members of the sales team have
worked at Samson for less than one year. The other
six salespeople have been with Samson
anywhere from three to seven years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark's decision to implement a training program
for his sales team EXCEPT:
A) What methods are used for recruiting and interviewing individuals for
sales positions?
B) Does every salesperson understand what his or her performance standards are?
C) What tools are available to sales team members to help them work efficiently?
D) What were the results of attitude surveys distributed to the sales team?
A) What methods are used for recruiting and interviewing individuals for sales positions?
Which of the following best describes the first step in a performance analysis?
A) comparing a person's actual performance to the ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments
A) comparing a person's actual performance to the ideal performance
t/f: Studies show that trainees are distracted by visual aids presented during training sessions
False
t/f: Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day
True
t/f: the purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm
False
t/f: Performance analysis is a detailed study of a job to determine what specific skills the job requires
False
t/f: Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance analysis
True
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually
doing job-related tasks such as contacting customers. Tyler is most likely participating in
________.
A) on-the-job training
B) socialization
C) social learning
D) modeling
A) on-the-job training
Which of the following training methods is most frequently used by employers?
A) job
instruction training
B) apprenticeship training
C) on-the-job training
D) classroom training
C) on-the-job training
All of the following are types of on-the-job training EXCEPT ________.
A) programmed learning
B) understudy method
C) special assignments
D) job rotation
A) programmed learning
Rebekah
was hired soon after graduation and assigned to complete a management trainee
program. She will move to various jobs each month for a nine-month period of time. Her
employer is utilizing the ________ form of training.
A) job rotation
B) understudy
C) job expansion
D) informal learning
A) job rotation
Mario hopes to be promoted to the head of his department next year. In the meantime, he
has
been assigned to spend a year as an assistant to the current department head. Which type of
training is most likely being used in this example?
A) job rotation
B) job instruction
C) coaching method
D) informal learning
C) coaching method
The on-the-job method of ________ involves give lower-level executives firsthand
experience in working on actual problems.
A) coaching
B)
informal learning
C) special assignments
D) programmed learning
C) special assignments
John is doing is doing a training method to learn a new job where there are sequence of steps
he is supposed to learn step-by-step. This method is called:
A) task analysis
B) job instruction training (JIT)
C) informal learning
D) job rotation
B) job instruction training (JIT)
Surveys estimate that as much as X% of what employees learn on the job they learn through
informal means.
A) 10%
B) 50%
C) 80%
D) 95%
C) 80%
A structured process by which people become skilled workers through a combination of
classroom instruction and on-the-job training is called ________.
A) job instruction training
B)
programmed learning
C) apprenticeship training
D) coaching technique
C) apprenticeship training
Which form of on-the-job training usually involves having a learner study under the tutelage
of a master craftsperson?
A) programmed learning
B) mentoring
C) apprenticeship training
D) coaching
C) apprenticeship training
John is currently being trained on the job and is at the first step in the OTJ process, which is:
A) showing the trainee how do the task
B) verbalizing the steps of the task
C) checking to make sure the task was learned by the trainee
D) familiarizing the trainee with equipment, tools, and trade terms
D) familiarizing the trainee with equipment, tools, and trade terms
When jobs
consist of a logical sequence of steps and are best taught step-by-step, the most
appropriate training method to use is ________.
A) job instruction training
B) apprenticeship training
C) programmed learning
D) job rotation
A) job instruction training
With job instruction training, which of the following should most likely be included beside
each step listed?
A) sources for more
information
B) any legal requirements
C) key points or guidelines
D) quality requirements
C) key points or guidelines
Which of the following is the primary advantage of lecturing as a method of training?
A) motivational for employees
B) effective for informal learning
C) appropriate for large groups
D) requires limited preparation
C) appropriate for large groups
Which of the following will most likely help a speaker improve the effectiveness of a
training lecture?
A) opening with a familiar joke
B) talking from a prepared script
C) watching the audience's body language
D) using exaggerated hand gestures to emphasize points
C) watching the audience's body language
Which of the following is
a systematic method for teaching job skills that involves
presenting questions or facts, allowing the person to respond, and giving the learner immediate
feedback on the accuracy of his or her answers?
A) job instruction training
B) programmed learning
C) apprenticeship training
D) simulated learning
B) programmed learning
Which of the following is NOT an advantage of programmed learning?
A)
Training time is significantly reduced.
B) Trainees can work at their own pace.
C) Trainees benefit from a skilled coach.
D) Trainees receive immediate feedback
C) Trainees benefit from a skilled coach.
Which of the following terms refers to computer-based training systems that adjust to meet
each trainee's specific learning needs?
A) virtual learning systems
B) video-based simulations
C)
multi-media training plans
D) intelligent tutoring systems
D) intelligent tutoring systems
________ training is a method in which trainees learn on actual or simulated equipment but
are trained away from the job.
A) Vestibule
B) Virtual-reality
C) Programmed
D) Job instruction
A) Vestibule
American
Airlines uses flight simulators to train pilots about airplane equipment and safety
measures. This is an example of ________.
A) on-the-job training
B) vestibule training
C) virtual reality training
D) programmed learning
B) vestibule training
Which of the following involves a trainer in a central location teaching groups of employees
at remote locations over cable broadband lines or the
Internet?
A) audiovisual-based instruction
B) programmed learning
C) vestibule training
D) videoconferencing
D) videoconferencing
Travel agents at Apollo Travel Services follow a computer program that displays question
prompts and dialogue boxes with travel policies as the agent enters information about the
consumer's travel plans. This is an example of a(n) ________.
A) audiovisual-based
training method
B) electronic performance support system
C) intelligent tutoring system
D) computer-based training module
B) electronic performance support system
________ are special software tools that support Internet training by helping employers
identify training needs, and to schedule, deliver, assess, and manage the online training itself.
A) Learning management systems
B) Intelligent
tutoring systems
C) Computer simulations
D) Learning portals
A) Learning management systems
Which of the following terms refers to a set of instructions, diagrams, or similar methods
available at the job site to guide the worker?
A) task analysis record form
B) position replacement card
C) skills sheet
D) job aid
D) job aid
United Airlines utilizes a checklist of things that pilots should do prior to take-off and
landing. This checklist is an example of a(n) ________.
A) job aid
B) skill sheet
C) work function analysis
D) electronic support system
A) job aid
Which of the following terms refers to a section of an employer's Web site that provides
employees with online access to
job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
D) learning portal
Which of the following terms refers to a teaching method that uses special collaboration
software to enable multiple remote learners to participate in live audio and visual discussions via
a PC or laptop?
A) computer simulation
B) virtual classroom
C)
intelligent tutoring system
D) learning portal
B) virtual classroom
All of the following are literacy training methods used by employers EXCEPT ________.
A) providing computerized simulations
B) assigning writing exercises to employees
C) holding math and reading classes at work
D) sending employees to adult education classes
A) providing computerized simulations
________ attempts to foster harmonious working relationships and to develop cross-cultural
sensitivity among the employees of a firm.
A) Adaptability screening
B) Multicultural simulation
C) Mandatory arbitration
D) Diversity training
D) Diversity training
What is the primary purpose of implementing a cross training program at a firm?
A) compiling skills records
B) creating a diverse environment
C) facilitating flexible job assignments
D) assessing employee technical skills
C) facilitating flexible job assignments
All of the following are characteristics of most interactive training programs, such as
simulations, EXCEPT ________.
A) mastery of learning
B) responsive feedback
C) increased learning time
D) increased
retention rate
C) increased learning time
t/f: lower level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach
True
t/f: Surveys estimate that approximately 20% of what employees learn on the job is learned
through informal means while the
rest is learned through formal training programs.
False
t/f: Apprenticeship training is a step-by-step self-learning method which uses a textbook,
computer, or the Internet.
False
t/f: Evidence suggests that Web-based instruction is significantly more effective than classroom
instruction for teaching information about how
to perform a job-related task.
False
t/f: Providing learning content on demand through cell phones and laptops is known as mobile
learning.
True
t/f: With a lifelong learning account, employers and employees can contribute money that can be
used by employees to attend school.
True
t/f: Team training is used by many firms to develop strong management teams, enhance
interpersonal skills, and encourage job flexibility.
True
Any attempt to improve managerial performance by imparting knowledge, changing
attitudes, or increasing skills is called ________.
A) human resource management
B) performance enhancement
C) management development
D)
talent management
C) management development
Which process involves assessing the company's strategic needs, appraising the current
performance of managers, and building skills of managers?
A) management development
B) performance management
C) strategic management
D) management by objectives
A) management development
All of the following are on-the-job training methods used for managerial positions EXCEPT
________.
A) job rotation
B) action learning
C) case study method
D) understudy approach
C) case study method
Which of the following enables management trainees to work full-time analyzing and
solving problems in other departments?
A) management games
B) action learning
C) role
playing
D) job rotation
B) action learning
According to Kurt Lewin, in order for organizational change to occur, which stage must
occur first?
A) unfreezing
B) moving
C) refreezing
D) freezing
A) unfreezing
According to Kurt Lewin, all of the following should occur in the moving stage
of
organizational change EXCEPT ________.
A) developing a vision
B) mobilizing commitment
C) consolidating gains
D) creating a leading coalition
B) mobilizing commitment
________ is an approach to organizational change in which the employees formulate the
change that's required and implement it.
A) Action research
B) Succession planning
C) Organizational development
D)
Participative talent management
C) Organizational development
________ means collecting data about a group, department, or organization, and feeding the
information back to the employees so they can analyze it and develop hypotheses about what the
problems might be.
A) Laboratory training
B) Action research
C) Group therapy
D) Diversity training
B) Action research
Which organizational development application involves methods like performance
appraisals, reward systems, and diversity programs?
A) human process
B) strategic applications
C) technostructural
D) human resource management
D) human resource management
Which of the following terms refers to a formal method for testing the
effectiveness of a
training program?
A) electronic performance monitoring
B) factor comparison method
C) controlled experimentation
D) performance management
C) controlled experimentation
Sets with similar termsChapter 8
70 terms
ryan_day45
CHP 7 - Training and Developing Employees
46 terms
naviahsoo
CHP 8 - Training and Developing Employees
32 terms
Adita_Choudhury
ch 8
79 terms
kelseykramer30
Sets found in the same folderChapter 9 HR
104 terms
Hilary_Gamble4
Chapter 5 Practice
67 terms
barrett_ramsey8
Ch 8
15 terms
carly_hunzeker
HR Chapter 8
99 terms
Hilary_Gamble4
Other sets by this creatorLife & Health Ch. 12 - 21 quizzes
108 terms
lcstone14
Life and Health Midterm
154 terms
lcstone14
Strategic Management Exam 1
169 terms
lcstone14
Consumer Behavior Exam 2
130 terms
lcstone14
Other Quizlet setsVertebrate Biology Chapters 21 & 22 pt.1 (Bird)
52 terms
TaylorS6064
UE-17 LEROY : Cardiologie 🔴
100 terms
thomas_boulanger2
EEOC -- YOUTH@WORK Website Challenge
21 terms
Kathy_Ream5TEACHER
BIO 322 Modules 3
37 terms
hbooth4
Related questionsQUESTION
You plot velocity vs. time. What quantity do you find by determining the slope?
5 answers
QUESTION
What is contrition or sorrow for sin?
11 answers
QUESTION
TRUE/FALSE - do not file all correspondence relating to the release of information in the patient's health record folder for permanent retention
3 answers
QUESTION
Which component of the communication process refers to the route in which the message is sent ?
15 answers