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Terms in this set (67)
How does communication affect the leadership process?
The higher in the organization one moves, the more time one spends on the task of communicating.
Which of the following is promoted when you use effective communication skills?
Fast Problem Solving
When developing a recommendation for action that might be construed negatively by stakeholders, what technique should be incorporated in the communication?
Factual information that supports the opinion
Performing at a high level and conducting oneself with purpose and pride is an example of what?
Professionalism
Describe the six distinct traits of professionalism.
1. Be the best
2. Be dependable
3. Be a team player
4. Be respectful
5. Be positive
6. Be ethical
The influence of culture, thinking styles and moods can have the greatest impact on what step of the Communication Process Model?
Decoding the message
Which of the following would be an example of an effective use of the Social Communication Model?
Sharing information on a blog
Discuss ways and examples of how Social Media has changed the way businesses interact with employees and stakeholders.
Social media has given customers and other stakeholders a voice that was not present in the past. Instead of it being a fixed message, senders in social media environments invitation conversations of valuable information.
Which of the following is a primary result of the change in the nature of communication as a result of mobile technology?
Businesses place less emphasis on writing skills.
Which of the following is a disadvantage of mobile connectivity?
Mobile connectivity can blur the boundaries of personal and professional time and space.
Why would an organization develop a policy prohibiting the use of personal devices at the worksite?
To encourage the use of equipment that has met corporate security standards
Which of the following best describe transparency in a communication?
Providing all relevant data
Which of the following best describes an ethical lapse?
To encourage the use of equipment that has met corporate security standards
Discuss why only presenting data that supports a recommendation, when negative data might be relevant, is considered unethical.
It presents biases within the recommendation and the "factual" information given for decision making. It's a form of manipulation and coercion.
What is the competitive advantage of a diverse workforce?
Better utilization of skill sets
The tendency to judge all other groups according to the standards of one's own group is called what?
Ethnocentrism
When developing a mentor relationship with senior executives to improve communication and equity in the workplace, which of the following could likely improve the process?
Understanding the perception of assertiveness is a negative quality in women
Which of the following represents the expected norms of behavior in a particular situation?
Communication
Which of the following best describes the concept of ethics?
A code of conduct
To best maintain productive relationships with customers and suppliers, what type of communication tool is often most important?
Emails
Which of the following is the ability to define and form judgments about a particular set of circumstances?
Critical thinking
Which of the following is considered to be the single most important asset you can use to launch and manage your career?
Communication skills
Which of the following is the result of using an effective communication process in an organization?
An effective communication process provides the ability to influence conversations, perceptions, and trends.
Which of the following is the result of peer pressure that forces team members to go along with decisions they really don't believe in?
Group Think
Which of the following is a benefit of a successful team?
Diversity of views
Which of the following is generally true when referring to groups?
Group meetings are costly in terms of time and coordination.
Describe how conflict within a team can improve the performance of the team.
Conflicts promote diverse points that boost creativity within projects and deviates away from group think.
Which of the following is an advantage of collaborative writing?
Each member has different expertise to contribute.
Websites that are accessible only to employees are what type of systems?
Wikis
The goal when giving feedback should focus on the outcomes of the communication. This type of feedback is often called what?
Constructive Feedback
When planning a meeting, the leader should do which of the following?
Set and share the agenda
Which of the following is an advantage of virtual meetings?
Nonverbal communication skills are easier to read.
Which of the following is a practice used by effective listeners?
Giving the speaker nonverbal feedback
When listening for the strength of the evidence, what type of listening is being engaged in?
Critical
When allowing a speaker to share their emotions and perspectives, what type of listening is being engaged in?
Empathetic
People typically listen at no better than what efficiency rate?
10%
During which phase of the listening process will the listener's culture pose the biggest challenge?
Deconding
Which of the following is considered one of the most common barriers to effective listening?
Passive Listening
The process of sending and receiving information without the use of written or spoken language is called what?
Nonverbal communication
When working with a colleague from the United States, what can be assumed by sustained eye contact?
Sincerity
During a small group meeting, where will coworkers find most of the underlying meaning of the message?
Most of the meaning will come from nonverbal cues.
Touch is a nonverbal communication method that varies from culture to culture. When working in the United States, what might the best practice be regarding touching others in the workplace?
When in doubt, don't touch
When leaving a voice mail, what information is least important for the recipient of the voice mail?
Reason for calling
When conducting a meeting over a meal, which of the following would be the most appropriate topics of conversation?
Wine Knowledge
When communicating with someone using electronic media, and you wish to ask a nonrelated question or introduce a nonrelated issue, what is the best way to introduce the topic?
In a new paragraph in the original message
Which of the following is true about mobile devices in the workplace?
Most employees understand that taking care of personal issues on a mobile device can be disruptive to the work area, and should practice proper etiquette by stepping into a hallway or other non-work area to conduct personal business.
Which of the following is not an aspect of workplace etiquette?
Position
From a customer's standpoint, product and client knowledge is more important than etiquette.
FALSE. If one knows all about products, that is wonderful. However, if there is a lack of etiquette, then that would be a complete turn off from even considering the product at hand.
Audiences are least likely to pay attention to ideas that are what?
Complex
The three-step writing process includes what?
Planning, writing, Completing
The scope of a business message includes what?
Background information on the topic
Which of the following is an example of a specific purpose for a communication?
"I would like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff."
) Before sending a message that may contribute to information overload, what should the sender consider?
If the purpose of the message is realistic
Before an audience will take the time to read or listen to a message, they have to be interested in the subject matter.
True
When determining expectations and preferences of the audience, what issues should be considered and how would a writer prepare to address those expectations and preferences?
Issues to be considered include who the audience is, the size, how to compose the letter, the level of understanding, the expectations of those reading, and the possible reaction that could occur.
If you are unsure of what audience members need from your message, which of the following might be the most effective way to find out?
Ask the audience for input
To best gauge how employees and stakeholders are responding to a change in the business, the most current information will be found where?
Blogs and microblogs
When using social media to investigate how people are feeling or what they are thinking, what type of information should be posted on the media site?
Information that will stimulate discussion
A message could become unethical if important information is omitted.
True
Which channel and medium combination takes longer to create and distribute but allows the sender to avoid immediate interactions?
Written, printed
How can a video component improve live phone conversations?
Visual aids can be utilized.
Which of the following is a nonverbal signal that affects the style and tone of the message?
Formality
Most media can only be distributed through one channel, so you have to select the channel and medium combination carefully.
FALSE. There are multiple mediums in which media can be distributed through.
If you expect your audience to be skeptical about your information, how can you minimize the potential for skepticism?
Offer complete details.
When attempting to distill major thoughts from unorganized information, what approach might be most effective?
Mind Mapping
To determine the best approach to organizing your message, which of the following is least likely to affect the choice?
The amount of time available to develop the message
When determining scope, how many major supporting points should be included?
One for each main idea
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