Welcome to your reviewer and NCLEX practice quiz guide about therapeutic communication techniques in nursing! This nursing test bank tests your knowledge and understanding of therapeutic communication. This quiz aims to help student nurses how to answer therapeutic communication questions in the NCLEX. Show
In this section are the NCLEX practice questions to help you familiarize yourself with therapeutic communication items. Included in this nursing test bank are 50 questions divided into two parts. We hope that this practice quiz will help you understand the essential elements and concepts of therapeutic communication. Quizzes included in this guide are:
Want a full copy? If you want to print a copy of this quiz, please visit FULL-TEXT: Therapeutic Communication Techniques NCLEX Practice Quiz (50 Questions). 2. Therapeutic Communication in Nursing NCLEX Practice | Quiz #2: 25 QuestionsTherapeutic Communication in Nursing NCLEX Practice | Quiz #2: 25 QuestionsThis is the last part of your therapeutic communication quiz. Let us know in the comments section your scores! 2. Therapeutic Communication in Nursing NCLEX Practice | Quiz #2: 25 QuestionsTherapeutic Communication in NursingThe guide below is your reviewer of the concepts of therapeutic communication in nursing. We’ve made it as condense as possible by including only the key facts to help you refresh your memory! Learning therapeutic communication techniques is an important skill that nurses should possess since communication is an integral part of being a nurse. This is a study guide about the basic principles of therapeutic communication, its purpose, differences in verbal and nonverbal communication, and lastly, the different therapeutic communication techniques. What is Therapeutic Communication?Therapeutic communication is an interpersonal interaction between the nurse and the client during which the nurse focuses on the client’s specific needs to promote an effective exchange of information. Skilled use of therapeutic communication techniques helps the nurse understand and empathize with the client’s experience. Goals of Therapeutic CommunicationTherapeutic communication can help nurses to accomplish many goals:
Verbal Communication SkillsVerbal communication consists of the words a person uses to speak to one or more listeners.
Nonverbal Communication SkillsTherapeutic communication also involves nonverbal communication is behavior that a person exhibits while delivering verbal content.
Therapeutic Communication TechniquesChoosing the appropriate therapeutic communication technique is critical in establishing and maintaining the nurse-patient relationship. These techniques are discussed below:
Non-Therapeutic CommunicationNon-Therapeutic communication involves words, phrases, actions, and tones that make patients feel uncomfortable, increase their stress, and worsen their mental and even physical wellbeing.
Tips in Answering Therapeutic Communication QuestionsGetting the client’s response or the way you communicate with them is a mainstay of the NCLEX. The psychosocial focus of nursing is a central thread throughout all of the clinical areas. Effective communication is an essential way to establish therapeutic relationships. These types of questions are relatively easy to answer especially if you read these five principles on answering therapeutic communication questions: 1. Responses that focus on the client’s feelings Most clients sometimes find it difficult to express their feelings whether they have a terminal illness, are pregnant, or are scheduled for surgery. Any nursing response that elicits these feelings would be therapeutic. Listen and attend to those client cues. For example, the question below:
For this question, the correct answer is D. The statement focuses on expressing feelings and is therapeutic. Option A is not therapeutic because the nurse passes the responsibility to the counselor. Option B. is giving advice is not therapeutic as it virtually terminates the conversation. Option C is not also therapeutic because it confronts the underlying cause. When it seems as if clients would like to discuss fears, concerns, angry feelings, then encourage their expression. 2. Responses that are honest and direct The nurse must be honest with her responses to encourage trust and build a therapeutic relationship. Honesty will support a trustful and firm relationship.
The correct answer is option A. Since the client has signs of dementia, she should be reoriented to reality and focused on here and now. Option B is not a helpful approach because of the short-term memory of the client. Option C indicates a pompous response. Option D is a cognitive limitation of the client that makes the client incapable of explaining. 3. Responses that involve active listening Encouraging clients to talk through verbal and nonverbal techniques is supportive and serves to further the relationship.
The answer here is D. By acknowledging the observed behavior and asking the client to express his feelings. The nurse can best assist the client in becoming aware of his anxiety. In option A, the nurse is offering an interpretation that may or may not be accurate; the nurse also asks a question that may be answered by a “yes” or “no” response, which is not therapeutic. In option B, the nurse is intervening before accurately assessing the problem. Option C, which also encourages a “yes” or “no” response, avoids focusing on the client’s anxiety, which is the reason for his pacing. 4. Responses that indicate acceptance of the client Accept the client whatever or how he is regardless of his condition and verbalizations. Additionally, you would not want to reject the client even if you could not condone or accept his behavior.
Choosing option A would make the client feel defensive and intimidated. Option C is judgemental. Remember, any judgemental approach is not therapeutic. Option D is about giving advice, and here, the nurse suggests that the client isn’t capable of making decisions, thus fostering dependency. For this question, option B is the correct answer as it encourages the widest range of client responses and makes the client be an active participant in the conversation. 5. Responses that pick up or relate to the client’s cues Responding to an important cue is an essential therapeutic communication technique if the nurse focuses on the client and maintains a goal-focused interaction.
The most appropriate statement by the nurse is, “Let’s figure out a way for you to attend unit activities and still wash your hands.” This statement reflects the therapeutic communication technique of formulating a plan of action. The nurse attempts to work with the client to develop a plan without damaging the therapeutic relationship or increasing anxiety. Recommended ResourcesRecommended books and resources for your NCLEX success: Disclosure: Included below are affiliate links from Amazon at no additional cost from you. We may earn a small commission from your purchase. For more information, check out our privacy policy.
Recommended LinksAn investment in knowledge pays the best interest. Keep up the pace and continue learning with these practice quizzes:
Sources and ReferencesThe following are the sources and references used for this article. Including some articles and journals we find interesting:
Which therapeutic communication technique is used when the nurse?Focusing. Focusing with the client is a therapeutic communication technique used by nurses, and other members of the health care team, that facilitates the client's abilities to focus on and pay attention to the matters at hand, which should reflect the client's priorities.
Which therapeutic communication technique is used when the nurse and a client have a conversation?Active listening involves showing interest in what patients have to say, acknowledging that you're listening and understanding, and engaging with them throughout the conversation. Nurses can offer general leads such as “What happened next?” to guide the conversation or propel it forward.
What is the most effective therapeutic communication technique?TECHNIQUE #1: Using Active Listening
Active listening is one of the most effective methods of therapeutic communication in nursing because it involves showing genuine interest in what your patient has to say.
What are three therapeutic communication techniques the nurse could use?Several therapeutic communication techniques can be effective in dealing or interacting Mrs. Fisher and these techniques include Silence, focusing, clarification, active listening, paraphrasing, summarizing, using open-ended questions, and furthermore.
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