CB2300 Quiz 2 Answers Chapter 14, 15, 18 1.Which is the best example of a supervisor making feedback descriptive rather than evaluative? You have been late to work three days this month. 2.The first rule of thumb for gaining integrative agreements in negotiations is to ______________. Separate the people from the problems 3.The conflict management style with the greatest potential for true conflict resolution involves ______________. Collaboration 4.In classical two-party negotiation, the difference between one party’s minimum reservation point and the other party’s maximum reservation point is known as the ______________. Bargaining zone 5.In order to be consistently persuasive when communicating with others in the workplace, a manager should build credibility by ______________. Making sure good relationships have been established 6.Self-serving bias is a form of attribution error that involves ______________. Blaming the environment for problems you caused 7. If a manager allows one characteristic of a person, say a pleasant personality, to bias performance ratings of that individual overall, the manager is committing a perceptual distortion known as ______________. Halo effect 8.Use of special dress, manners, gestures, and vocabulary words when meeting a prospective employer in a job interview are all examples of how people use ______________ in daily life. Impression management 9.A person with a/an ______________ personality would most likely act unemotionally and manipulatively when trying to influence others to achieve personal goals. Machiavellian 10.When a person believes that he or she little influence over things that happen in life, this indicates a/an ______________ personality. External locus of control |