Which of the following is the first step a medical administrative assistant should take when checking in an established patient?

  • Program Overview

    Instructors in Madison College's Medical Administrative Specialist degree program will prepare you to work in a doctor’s office, clinic, or hospital setting. Many positions provide hybrid or fully remote work environments. This degree will also provide excellent preparation for office positions at any business. At the end of the program, you will have the potential also to become certified as a Microsoft Office Specialist.

    Graduates from this program are qualified to complete professional examinations and earn certification(s) through the National Healthcareer Association (NHA). Voluntary, eligible certifications include Certified Medical Administrative Assistant (CMAA), Certified Billing & Coding Specialist (CBCS), and/or Certified Electronic Health Records Specialist (CEHRS). NHA is the national leader in allied health professional certifications and is accredited by the National Commission for Certifying Agencies.

    Please note: Healthcare employers require all applicants to complete and pass a background check as a condition of employment.

    Get credit for your experience and prior learning.

    Program Details

    Students in the Medical, Administrative Specialist program can attend full or part-time.

    Medical Administrative Specialist associate degree classes are offered at the Madison College Truax campus.

    Careers

    Madison College's Medical Administrative Specialist associate degree graduates are ready for a range of professional positions in the field of medical administration, including:

    • Admitting/Discharge Clerk
    • Authorization Representative
    • Business Operations Specialist
    • Clinical Administrative Coordinator
    • Clinical Operations Assistant
    • Department/Clinic Assistant
    • Executive Assistant
    • Experience Specialist
    • Healthcare Documentation Auditor
    • Healthcare Documentation Scribe
    • Health Unit Coordinator
    • Insurance Claims Processor
    • Medical Administrative Assistant
    • Medical Billing Specialist
    • Medical Office Assistant
    • Medical Receptionist
    • Medical Records Clerk
    • Patient Access Representative
    • Patient Appointment Scheduler
    • Patient Placement Specialist
    • Program Assistant
    • Word Processing Operator

  • Curriculum and Experience

    Prospective program students, the information below reflects the basic requirements for students admitted for the 2022-2023 academic year. To learn more about Madison College, visit us.

    Current and newly admitted program students, go directly to your Degree Progress Report to view:

    • Progress toward your specific requirements
    • Alternative (in lieu of) courses to meet specific requirements

    If you have questions after reviewing your degree progress report (advisement report), please see Advising Services.

  • Admission

     

    To Apply

    Earning a degree is a great way to advance your career development opportunities, so apply today!

    International students who wish to apply for, maintain, or transfer their F-1 student visa status to Madison College are required to complete the International Admission Process.

    Note: It is recommended to only apply for a semester that has already started if you are currently enrolled in classes or you have verified that classes are still available for that semester.

    Application Dates

    Fall 2022

    • Application open
    • Application completion deadline is November 15, 2022

    Spring 2023

    • Application open
    • Application completion deadline is April 15, 2023

    Summer 2023

    • Application opens on September 15, 2022
    • Application completion deadline is July 15, 2023

    Fall 2023

    • Application opens on September 15, 2022
    • Application completion deadline is November 15, 2023

    Spring 2024

    • Application opens on February 1, 2023
    • Application completion deadline is April 15, 2024

    Admission Requirements

    All materials must be submitted by the application deadline.

    1. Admission Application

    The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.

    2. Education Completion

    Students must submit official transcripts for one of the following:

    • High school (current high school seniors may submit an in-progress transcript)
    • GED/HSED transcript
    • College transcript(s) showing completion of an associate degree or higher
      • Note: Effective with the 2023-2024 year, this may be fulfilled with at least 30 credits completed with a minimum GPA of 2.0

    All high school and/or college transcripts are recommended to be submitted for Credit for Prior Learning evaluation.

    Additional Notes

    • Class capacity is limited and is available on a first come, first served basis.
    • Course prerequisites differ from admission requirements; admission into a program does not guarantee eligibility to enroll in courses or success in the program. Refer to program curriculum for details.

    After Acceptance

    Once you are admitted into your program, review the Start of Semester Checklist to prepare for your first day of classes at Madison College. 

    Questions?

    Contact the Enrollment Center at  or 608.246.6210.

  • Transfer Opportunities

    UW System Schools

    The terms of the Leadership & Org Studies agreement are limited to students who complete an associates of applied science degree and are admitted to the Organizational Studies emphasis of the Leadership and Organizational Studies at UW O. Students must have a cumulative GPA of 2.5 or higher. The terms of the Human Services Leadership agreement are limited to students who have complete an associates of applied science degree and have been admitted to the Human Services Leadership degree at UW O. Students must have a cumulative GPA of 2.5 or higher.

    Wisconsin Private Schools

    A student who completes an associate of arts, associate of science or associates of applied science is considered part of the ‘advanced core‘. The Advanced Core requires students to have earned at least 64 credits of transfer. If students transfer prior to completion or with less than 64 credits they will be considered part of the standard core and credits will be evaluated on a course by course basis.

    Students will be granted admission to a bachelors degree program upon completion of an approved transfer program at Madison College. Students must have earned a cumulative GPA of 2.0 or greater while at Madison College. Regardless of the number of credits transferred students must complete at least 25% of their baccalaureate degree credits at Herzing University University.

    Student who earn an Associate Degree from Madison College can transfer a minimum of 60 credits and a maximum of 72 credits to Lakeland College to be applied to the requirements of the Bachelor of Arts or Bachelor of Sciences degree.

    Any Madison College student who has successfully completed an associate degree in applied science after 2015, and meets admission requirements for the Rader School of Business (RSOB) at the Milwaukee School of Engineering (MSOE) can earn a Bachelor of Business Administration degree in Technical Sales at MSOE by successfully completing the AAS to BBA Technical Sales Transfer Track in the Business Administration program. --- In particular, any Madison College student who successfully completes all technical courses and general education courses in their AAS program with a grade of C or better (not C-) in each course; successfully completes all other specified courses, as defined in this transfer agreement, with a grade of C or better (not C-) in each course; and meets the MSOE admission requirements for transfer students into the BBA Program at MSOE, minimum 2.75/4.0 cumulative GPA from the last regionally accredited school will be admitted into the AAS to BBA Technical Sales Transfer Track in the Bachelor of Business Administration program at MSOE.

    Out-of-State Schools

    Students who complete any associate degree at Madison Area Technical College will have no additional general education core curriculum requirements to meet but must satisfy the Kirkpatrick Signature Series requirement. This applies to students who are pursuing a bachelors of arts, bachelors of science or bachelors of fine arts at Bellevue University.

    Per the agreement, students must complete the associates of arts, associates of science or associates of applied science with an overall GPA of a 2.0 prior to transferring. Articulation agreement is for students who graduate from appropriate program and wish to pursue one of the following degrees at Capella: Bachelor of Science in Business specializations, Bachelor of Science in Information Technology, Bachelor of Science in Public Safety specializations, Bachelor of Science in Nursing (must hold a valid RN license) and Bachelor of Science in Psychology.

    Students graduating with an associate degree from MATC with a 2.0 GPA or higher are guaranteed admissions into CSU-Global and can transfer up to 64 semester credits from MATC to be applied toward earning a Bachelor’s Degree at CSU-Global.

    Franklin University will guarantee acceptance of all Madison College graduates with an Associate in Arts, Associate in Science or Associate of Applied Science. Madison College graduates will have junior standing at Franklin University and may transfer additional credits (up to a maximum of 94) toward their baccalaureate degree.

  • Career Outcomes

    After completing the Medical Administrative Specialist program at Madison Area Technical College, you will be able to:

    • Demonstrate effective workplace communications.
    • Apply technology skills to business and administrative tasks.
    • Perform routine healthcare administrative procedures.
    • Maintain internal and external relationships.
    • Model professionalism in the workplace.
    • Process insurance claims.

    • Graduate Summary

      Graduate Report Summary Overview

      Count
      Percents
      201920202021
      Number of Program Graduates 8 5 11
      Number of Surveys Sent 8 5 11
      Number of Surveys Returned 5 4 6
      Percent of Surveys Returned 62.50% 80.00% 54.50%
      Available for Employment 5 4 5
      Percent Available for Employment 100.00% 100.00% 83.30%
      Not in Labor Market 0 0 1
      Percent Not in Labor Market 0.00% 0.00% 16.70%
      Available for Employment
      Count
      Percents
      201920202021
      Graduates Employed 5 4 5
      Percent of Graduates Employed 100.00% 100.00% 100.00%
      Employed in Related Occupation 4 1 4
      Percent Employed in Related Occupation 80.00% 25.00% 80.00%
      Employed in Unrelated Occupation 1 3 1
      Percent Employed in Unrelated Occupation 20.00% 75.00% 20.00%
      Employed - No Response 0 0 0
      Percent Employed - No Response 0.00% 0.00% 0.00%
      Seeking Employment 0 0 0
      Percent Seeking Employment 0.00% 0.00% 0.00%
      Reaction To Training at Madison College
      Count
      Percents
      201920202021
      Student satisfaction Mean (Out of 4) 3.4 3.5 3.7
      Number of Satisfaction Responses 5 4 6
      Very Satisfied (4) 2 2 4
      Percent Very Satisfied 40.00% 50.00% 66.70%
      Satisfied (3) 3 2 2
      Percent Satisfied 60.00% 50.00% 33.30%
      Unsatisfied (2) 0 0 0
      Percent Unsatisfied 0.00% 0.00% 0.00%
      Very Unsatisfed (1) 0 0 0
      Percent Very Unsatisfied 0.00% 0.00% 0.00%
      Primary Reason for Attending Madison College
      Count
      Percents
      201920202021
      Number of Primary Reason Responses 5 4 6
      Preparation for Getting a Job 2 2 3
      Percent Preparation for Getting a Job 40.00% 50.00% 50.00%
      Career Change 3 0 2
      Percent Career Change 60.00% 0.00% 33.30%
      Improvement of Existing Skills 0 0 1
      Percent Improvement of Existing Skills 0.00% 0.00% 16.70%
      Preparation for Further Education 0 2 0
      Percent Preparation for Further Education 0.00% 50.00% 0.00%
      Personal Interest 0 0 0
      Percent Personal Interest 0.00% 0.00% 0.00%
      Other 0 0 0
      Percent Other 0.00% 0.00% 0.00%
      When Employment was Obtained
      Count
      Percents
      201920202021
      Number of When Employment Obtained Responses 5 4 5
      Before Enrollment 0 0 0
      Percent Before Enrollment 0.00% 0.00% 0.00%
      While Attending the College 2 4 1
      Percent While Attending the College 40.00% 100.00% 20.00%
      After Training at the College 3 0 4
      Percent After Training at the College 60.00% 0.00% 80.00%
      Location of Employment (related and unrelated)
      Count
      Percents
      201920202021
      Number of Employment Location Responses 5 4 5
      In College District 4 3 3
      Percent In College District 80.00% 75.00% 60.00%
      In Wisconsin, Not in District 0 1 2
      Percent of In Wisconsin 0.00% 25.00% 40.00%
      Outside of Wisconsin 1 0 0
      Percent Outside Wisconsin 20.00% 0.00% 0.00%
      Employer Location Unknown 0 0 0
      Percent Location Unknown 0.00% 0.00% 0.00%
      Salary Trend
      201920202021
      Full Time Employment (Related Job) Full Time Salary Count 3 1 3
      Average Monthly Wage $2,824 $3,096 $3,196
      Average Hourly Wage $16.42 $18.00 $18.58
      Average Work Hours per Week 40 40 40
      Part Time Employment (Related Job) Part Time Salary Count 1 1
      Average Hourly Wage $15.00 $15.15
      Average Work Hours per Week 30 24

    • Graduate Employers

      Graduate Employers for academic year: 2021

      Employer(s)Job TitleCity*State**Positions
      HSHS St Mary's Hospital Registrar Green Bay
      SSM Health Claims Representative
      Unity Point Health Rehab Service Coordinator
      UW Health Hospitals & Clinics Medical Program Assistant

      * - Only cities outside of Madison will display.

      ** - Only states outside of Wisconsin will display.

      *** - If you have a position to post, please contact Career and Employment Services at

Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change?

What is the priority action for a medical administrative assistant to take when making a financial policy change. Notify all patients of the fee schedule policy change.

Which of the following action should the medical administrative assistant take first when processing mail?

Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail? Shred unwanted mail. A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare.

Which of the following is the appropriate procedure for a medical administrative assistant when handling?

CMAA Practice Exam 10.

Which of the following is a medical administrative assistant required to obtain before providing a patient's protected health information to authorize recipients?

Practice flashcards for exam.