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Terms in this set (67)How does communication affect the leadership process? The higher in the organization one moves, the more time one spends on the task of communicating. Which of the following is promoted when you use effective communication skills? Fast Problem Solving When developing a recommendation for action that might be construed negatively by stakeholders, what technique should be incorporated in the communication? Factual information that supports the opinion Performing at a high level and conducting oneself with purpose and pride is an example of what?
Professionalism Describe the six distinct traits of professionalism. 1. Be the best The influence of culture, thinking styles and moods can have the greatest impact on what step of the Communication Process Model? Decoding the message Which of the following would be an example of an effective use of the Social Communication Model? Sharing information on a blog Discuss ways and examples of how Social Media has changed the way businesses interact with employees and stakeholders. Social media has given customers and other stakeholders a voice that was not present in the past. Instead of it being a fixed message, senders in social media environments invitation conversations of valuable information. Which of the following is a primary result of the change in the nature of communication as a result of mobile technology? Businesses place less emphasis on writing skills. Which of the following is a disadvantage of mobile connectivity? Mobile connectivity can blur the boundaries of personal and professional time and space. Why would an organization develop a policy prohibiting the use of personal devices at the worksite? To encourage the use of equipment that has met corporate security standards Which of the following best describe transparency in a communication? Providing all relevant data Which of the following best describes an ethical lapse? To encourage the use of equipment that has met corporate security standards Discuss why only presenting data that supports a recommendation, when negative data might be relevant, is considered unethical. It presents biases within the recommendation and the "factual" information given for decision making. It's a form of manipulation and coercion. What is the competitive advantage of a diverse workforce? Better utilization of skill sets The tendency to judge all other groups according to the standards of one's own group is called what? Ethnocentrism When developing a mentor relationship with senior executives to improve communication and equity in the workplace, which of the following could likely improve the process? Understanding the perception of assertiveness is a negative quality in women Which of the following represents the expected norms of behavior in a particular situation? Communication Which of the following best describes the concept of ethics? A code of conduct To best maintain productive relationships with customers and suppliers, what type of communication tool is often most important? Emails Which of the following is the ability to define and form judgments about a particular set of circumstances? Critical thinking Which of the following is considered to be the single most important asset you can use to launch and manage your career? Communication skills Which of the following is the result of using an effective communication process in an organization? An effective communication process provides the ability to influence conversations, perceptions, and trends. Which of the following is the result of peer pressure that forces team members to go along with decisions they really don't believe in? Group Think Which of the following is a benefit of a successful team? Diversity of views Which of the following is generally true when referring to groups? Group meetings are costly in terms of time and coordination. Describe how conflict within a team can improve the performance of the team. Conflicts promote diverse points that boost creativity within projects and deviates away from group think. Which of the following is an advantage of collaborative writing? Each member has different expertise to contribute. Websites that are accessible only to employees are what type of systems? Wikis The goal when giving feedback should focus on the outcomes of the communication. This type of feedback is often called what? Constructive Feedback When planning a meeting, the leader should do which of the following? Set and share the agenda Which of the following is an advantage of virtual meetings? Nonverbal communication skills are easier to read. Which of the following is a practice used by effective listeners? Giving the speaker nonverbal feedback When listening for the strength of the evidence, what type of listening is being engaged in? Critical When allowing a speaker to share their emotions and perspectives, what type of listening is being engaged in? Empathetic People typically listen at no better than what efficiency rate? 10% During which phase of the listening process will the listener's culture pose the biggest challenge? Deconding Which of the following is considered one of the most common barriers to effective listening? Passive Listening The process of sending and receiving information without the use of written or spoken language is called what? Nonverbal communication When working with a colleague from the United States, what can be assumed by sustained eye contact? Sincerity During a small group meeting, where will coworkers find most of the underlying meaning of the message? Most of the meaning will come from nonverbal cues. Touch is a nonverbal communication method that varies from culture to culture. When working in the United States, what might the best practice be regarding touching others in the workplace? When in doubt, don't touch When leaving a voice mail, what information is least important for the recipient of the voice mail? Reason for calling When conducting a meeting over a meal, which of the following would be the most appropriate topics of conversation? Wine Knowledge When communicating with someone using electronic media, and you wish to ask a nonrelated question or introduce a nonrelated issue, what is the best way to introduce the topic? In a new paragraph in the original message Which of the following is true about mobile devices in the workplace? Most employees understand that taking care of personal issues on a mobile device can be disruptive to the work area, and should practice proper etiquette by stepping into a hallway or other non-work area to conduct personal business. Which of the following is not an aspect of workplace etiquette? Position From a customer's standpoint, product and client knowledge is more important than etiquette. FALSE. If one knows all about products, that is wonderful. However, if there is a lack of etiquette, then that would be a complete turn off from even considering the product at hand. Audiences are least likely to pay attention to ideas that are what? Complex The three-step writing process includes what? Planning, writing, Completing The scope of a business message includes what? Background information on the topic Which of the following is an example of a specific purpose for a communication? "I would like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff." ) Before sending a message that may contribute to information overload, what should the sender consider? If the purpose of the message is realistic Before an audience will take the time to read or listen to a message, they have to be interested in the subject matter. True When determining expectations and preferences of the audience, what issues should be considered and how would a writer prepare to address those expectations and preferences? Issues to be considered include who the audience is, the size, how to compose the letter, the level of understanding, the expectations of those reading, and the possible reaction that could occur. If you are unsure of what audience members need from your message, which of the following might be the most effective way to find out? Ask the audience for input To best gauge how employees and stakeholders are responding to a change in the business, the most current information will be found where? Blogs and microblogs When using social media to investigate how people are feeling or what they are thinking, what type of information should be posted on the media site? Information that will stimulate discussion A message could become unethical if important information is omitted. True Which channel and medium combination takes longer to create and distribute but allows the sender to avoid immediate interactions? Written, printed How can a video component improve live phone conversations? Visual aids can be utilized. Which of the following is a nonverbal signal that affects the style and tone of the message? Formality
Most media can only be distributed through one channel, so you have to select the channel and medium combination carefully. FALSE. There are multiple mediums in which media can be distributed through. If you expect your audience to be skeptical about your information, how can you minimize the potential for skepticism? Offer complete details. When attempting to distill major thoughts from unorganized information, what approach might be most effective? Mind Mapping To determine the best approach to organizing your message, which of the following is least likely to affect the choice? The amount of time available to develop the message When determining scope, how many major supporting points should be included? One for each main idea Sets with similar termsMGMT Chapter 1 Questions50 terms Ricky_Hu GBS233 Quiz 125 terms miss_bee_3 Sets found in the same folderChapter 4 InfoSys107 terms Yevgeniy_Zakharov week 1 canvas notes51 terms mkgoggin68 CHAPTER 9 BUSINESS COMMUNICATION SSC10170 terms Richeese308 chh6ssc71 terms quizlette2814100 Other sets by this creatorBA 340 FINAL84 terms Mykaayyyy BA 335 Final Exam81 terms Mykaayyyy BA 340 Exam #352 terms Mykaayyyy BA 335 Exam #366 terms Mykaayyyy Other Quizlet setsBIO 1000 Lab Final Study Guide (Labs 8-12)49 terms charlotteaellis Pharmacology: Antimicrobial & antibiotic, respirat…20 terms Lacy_Razor4 LIV'S LINES15 terms emily_garv distribution of welth boiiii12 terms brian_wolf5 Related questionsQUESTION Most speeches are best delivered from a manuscript. 7 answers QUESTION A list of key ideas is another name for which kind of chart? 8 answers QUESTION Which of these is not a symptom of burnout? 2 answers QUESTION what are the classification of consonants? 15 answers What is the most effective communication model?The best known communication models are the transmitter-receiver model according to Shannon & Weaver, the 4-ear model according to Schulz von Thun and the iceberg model according to Watzlawick.
What are the 4 types of communication models?What are linear communication models?. Aristotle's Model.. Lasswell's Model.. Shannon-Weaver Model.. Berlo's S-M-C-R Model.. What is an example of communication model?Watching the news on the television is the perfect example of Berlo's S-M-C-R Model of communication. The news presenter is the source of the news and she conveys the message to the audience. The news is the message, the television — the channel, and the audience are the receivers of the message.
What is the social communication model?The Social Communication Model. You, the sender, have a thought. You put that thought into words (encoding). The message comes out of your mouth, and then it is decoded (processed) by the recipient, your co-worker, who then decides on the meaning of your words as a result of that decoding process.
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Which of the following would be an example of an effective use of the social communication model?
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