Which of the following questions does organizational analysis help mid-level managers answer?

_____ _______ refers to the knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation (care why)

refers to learning that is leaner initiated, involves action and doing, is motivated by intent to develop, and does not occur in a formal setting.   

_____ knowledge refers to personal knowledge based on experiences

______ ___ ____ refers to a systematic approach for developing training programs.

What are the seven steps in the training design process?

1. needs assessment 2. ensuring employees readiness for training 3. create a learning environment 4. ensure transfer of training 5. developing an evaluation plan 6. select training method 7. monotor and evaluate training program

The fifth step in the training design process is to develop an evaluation plan that involves identifying:

Which of the steps of the training design process involves person and task analysis?

conducting needs assesments

Which of the following statements is true of the Instructional System Design (ISD) model?

The model rarely follows a neat, orderly, step-by-step approach of activities.

The ADDIE model is most closely associated with:

employee training and development

name the four types of intangible capital

human, customer, social, ad intellectual

Which of the following statements is true of Millennials?

They grew up during a time when the divorce rate doubled, the number of women working outside the home increased, and the personal computer was invented.

___ _____ refers to the systematic, planned, strategic effort of a company to use bundles of HR principles to retain and motivate

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

What is the objective of six sigma?

create a total business focus on serving the customer

The core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

_____ refer to teams that are separated by time, geographic distance, culture, and/or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

The ASTD competency model:

describes what it takes for an individual to be successful in the training and development field.

According to the ASTD competency model, a business partner:

uses industry knowledge to create training that improves performance.

In the ASTD competency model, the _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

_____ refers to the integrated use of training and development, organizational development, and career development to improve individual, group, and organizational effectiveness.

Human resource development

ISO standards are involuntary. (T/F)

Which of the following is true about a learning organization?

In a learning organization, employees learn from failure and from successes

The strategic training and development process begins with:

identifying the business strategy

The final step of the strategic training and development process involves

identifying measures or metrics.

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process

business strategy formulation and identification

_____ involves examining a company's operating environment to identify opportunities and threats

Which of the following is true with regard to SWOT analysis?

A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

Which of the following is true of roles of managers?

Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors.

As a marketing agent, the CEO of a company is responsible for:

promoting the company's commitment to learning by advocating it in speeches, annual reports, interviews, and other public relations tools.

_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.

Companies that emphasize innovation and creativity are labeled as _____

In _____, financial and other resources are not available for development so companies tend to rely on hiring talent from the external labor market.

the extent to which employees are rare and specialized and not highly available in the labor market

Job-based employees are characterized by

high value and low uniqueness

Give an example of a position that is characterized by high value and low uniqueness?

Companies adopting the _____ strategy need to train employees in job-search skills and to focus on cross-training remaining employees.

A(n) _____ strategy focuses on new market and product development, innovation, and joint ventures.

Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy.

Which of the following is true of centralized training?

Centralized training function helps drive stronger alignment with business strategy.

Which of the following is true of the corporate university model?

The client group includes stakeholders outside the company.

Which of the following is true of the business-embedded (BE) model?

The BE function is customer-focused.

Seth Mason, a product manager working in a manufacturing firm, is highly anxious about change. When the top management of Mason's firm made it mandatory for all product managers to undergo a series of skills trainings, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Seth Mason is demonstrating _____.

_____ relates change to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money.

GreenTel, a telecom giant, has been using the service of Orpheus Inc. for training its employees. According to a deal signed by the two companies, Orpheus Inc. is not only responsible for training GreenTel's employees but also for providing comprehensive administrative services to the telecom giant. In this instance, GreenTel engages in _____.

Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels. (F/T)

In learning organizations, there is an understanding that failure provides important information. (T/F)

Tacit knowledge developed through experience and shared through interactions between employees is easy to imitate. (T/F)

Companies need to restrict learning to classrooms in order to competently help employees acquire knowledge and skills. (T/F)

Internal analysis involves examining the operating environment to identify opportunities and threats. (T/F)

The strategic training and development initiatives vary by company depending on a company's industry, goals, resources, and capabilities (T/F)

The process of identifying and collecting metrics is unrelated to training evaluation. (T/F)

Emphasis on the creation of intellectual capital and the movement toward high-performance work systems using teams has resulted in employees performing many roles once reserved for management. (T/F)

Skill-based pay systems base employees' pay rates on what skills they are using for their current jobs rather than the number of skills they are competent in. (T/F)

In highly integrated businesses, training is likely to include rotating employees between jobs in different businesses. (T/F)

For companies in an unstable or recessionary business environment, training programs focus more on correcting skill deficiencies rather than preparing staff for new assignments. (T/F)

Companies that adopt state-of-the-art HRM practices that contribute to business strategy tend to demonstrate no higher level of performance than firms that do not. (T/F)

Uniqueness refers to employee potential to improve company effectiveness and efficiency. (T/F)

Job-based employees are likely to receive less training than knowledge-based employees. (T/F)

A centralized training function not only hampers the streamlining of processes but also denies the company a cost advantage in purchasing training from vendors and consultants. (T/F)

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, to the point of narcissism sometimes

Team building, conflict avoidance, and change management are typically specialized by _____ professionals.

organizational development

Companies cannot gain a competitive advantage solely through their human resource management practices. (T/F)

The least amount of learning content in companies concerns basic skills. (T/F)

Companies separate training from the human resource function because it allows the training function to be decentralized. (T/F)

Which of the following statements is true of needs assessment?

The role of the needs assessment process is to determine if training is the appropriate solution.

_____ involves determining whether performance deficiencies result from lack of knowledge or skills

_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training activities.

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Which of the following method of needs assessment is inexpensive and allows the collection of data from a large number of persons?

_____ are useful with complex or controversial issues that one person may be unable or unwilling to explore.

_____ refers to asking a large group of employees to help provide information for needs assessment that they are not traditionally asked to do.

_____ refers to the process of a company using information about other companies' training practices.

In the needs assessment process, organizational analysis deals with identifying:

the training resources that are available.

Employees' readiness for training includes identifying whether:

an organization's work environment will facilitate learning and not interfere with performance.

In the person analysis, _____ relates to the instructions that tell employees what, how, and when to perform.

Which of the following is considered as cognitive ability?

Employees' self-efficacy level can be increased by:

showing them the training success of their peers who are now in similar jobs.

Which of the following statements is true about age and generation in the context of training?

Gen Xers dislike close supervision.

Which of the following is considered as a part of "input" in the process for analyzing the factors that influence employee performance and learning?

In which of the following instances is training required for employees?

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

Which of the following issues is addressed by task analysis?

What is the focus of training?

Which one of the following is true of task analysis?

It involves gathering and summarizing data from many different persons in the company.

In task analysis, the next step after selecting the job or jobs to be analyzed is to:

develop a preliminary list of tasks performed on the job by talking to those who have performed a task analysis.

The first step in task analysis is to:

select the job or jobs to be analyzed.

Which of the following statements is true of competency models?

Traditionally, needs assessment failed to focus on competencies.`

The difference between job analysis and competency models is that:

competency models describe employees' skills, knowledge, abilities and personal characteristics that are common across jobs, whereas job analysis describes what is different across jobs.

The first step in developing a competency model is:

to identify the business strategy.

In the process of developing a competency model, the job or position to be analyzed is identified after:

the business strategy and goals are identified.

Which of the following statements is true of rapid needs assessment?

It opts for methods that provide results in which trainers have the greatest confidences.

Pressure points such as changes in customer preferences or employees' lack of basic skills do not necessarily mean that training is the right solution. (T/F)

Upper-level managers view the needs assessment process by focusing on specific jobs. (T/F)

Upper-level managers are not usually involved in identifying which employees need training or the tasks for which training is needed. (T/F)

Output refers to the type of incentives employees receive for performing well.(T/F)

A nontraining option to match trainees' reading level with the level needed for the training materials involves redesigning a job to accommodate the trainees' reading levels. (T/F)

To motivate employees to learn in training programs, they need to be given a choice of what training programs to attend.(T/F)

Employees' lack of awareness of performance standards is a problem that training can "fix." (T/F)

Task analysis should be undertaken only after the organizational analysis has determined that the company wants to devote time and money for training. (T/F)

Which of the following statements is true of training?

It is important to realize that for training to be effective, both learning and transfer of training are needed.

Which of the following examples best reflects attitude as a learning outcome?

Choose to respond to all incoming mail within 24 hours.

_____ relates to the learner's decision regarding what information to attend to, how to remember, and how to solve problems.

Which of the following types of learning outcome is reflected through the ability to design and code a computer program that meets customer requirements?

Intellectual skill as a learning outcome primarily includes the capability to:

apply generalizable concepts and rules to solve complex problems.

Behavior modification is a training method that is primarily based on _____.

The training implication of _____ theory includes a trainer identifying the outcomes that a learner considers most positive or negative.

According to the _____ theory, models' behavior or skill that is rewarded is adopted by an observer.

_____ is a person's judgment about whether he or she can successfully learn knowledge and skills.

Logical verification to increase self-efficacy typically involves:

perceiving a relationship between a new task and a task already mastered.

Kenneth, an operations manager has been assigned to train a group of older employees in the logistics department. He has to train them to use the new computer software which was installed recently. He does so by reminding them that they were quick in learning to use the previous software. Kenneth is typically trying to _____.

increase the employees' self-efficacy

Which of the following creates a learning orientation in trainees?

Allowing trainees to experiment with new knowledge and skills.

In expectancy theory, a belief that performing a given behavior is associated with a particular outcome is called _____.

According to the _____, transfer will be maximized to the degree that the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment.

theory of identical elements

Which of the following statements is true of closed skills?

They refer to training objectives that are linked to learning specific skills that are to be identically produced by the trainee on their job.

_____ is a learning process that involves identifying learned material in long-term memory and using it to influence performance.

In the learning processes, semantic encoding typically involves:

providing learning guidance to the learners.

Which of the following statements is true of organizing as a learning strategy?

It requires the learner to find similarities and themes in the training material.

The learning cycle for a trainee begins with a(n) _____.

Good decisiveness, practical application of ideas, and hypothetical deductive reasoning are learning characteristics of individuals in the _____ learning style.

_____ refers to individual control over one's thinking.

_____ refers to the learner's involvement with the training material and assessing their progress toward learning.

Which of the following is a disadvantage of communities of practice (COPs)?

Employees are reluctant to participate without an incentive and fear sharing their knowledge with others.

Lapses that inhibit transfer of training typically take place when trainees:

use previously learned, less effective capabilities instead of applying the capabilities emphasized in the training program.

Which of the following is an example of the internal conditions necessary for learning outcomes?

Recall of prerequisites, similar tasks, and strategies.

Developing a computer program that meets customer specifications is an example of an intellectual skills learning outcome (T/F)

Instruction refers to the trainer's manipulation of the environment in order to help trainees learn. (T/F)

The adult learning theory assumes that adults enter a learning experience with a subject-centered approach instead of problem-centered approach to learning. t/f

Individuals with a learning orientation find that errors and mistakes cause anxiety and thus want to avoid them. t/f

Expectancy is similar to self-efficacy. t/f

Open skills refer to training objectives that are linked to learning specific skills that are to be identically produced by the trainee on their job. t/f

Identical elements theory does not encourage transfer where the learning environment and the training environment are not necessarily identical. t/f

The stimulus generalization approach emphasizes near transfer of training. t/f

The working storage and semantic encoding processes of learning both relate to short-term memory. t/f

The objective of training should not describe performance that cannot be observed, such as "understand" or "know." t/f

For more complex tasks, relatively long rest periods appear to be beneficial for task learning. t/f

Automatization of tasks increases memory demands t/f

Less specific feedback provide trainees with better opportunities to learn compared to highly specific feedback. t/f

Closed skills include prescribed behaviors that are highly influenced by managers, peers, and the work environment. t/f

The program design process for training typically begins with:

preparing, motivating, and energizing trainees to attend the learning event.

If training emphasizes total-group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective.

Which of the following statements is true of traditionalists?

They value direct presentation of information that is organized logically.

_____ place a high value on money, so linking training to monetary incentives facilitates learning for them.

The dimensions of the Myers-Briggs Type Indicator combine to form _____ personality types.

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize on personal needs, beliefs, values, and experiences?

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness and relevance of course content.

Curricula differ from courses in that curricula:

include less measurable learning objectives.

_____ review sessions are meetings between a manager and employee, during which the strengths and weaknesses of the employee's performance are discussed and improvement goals agreed upon.

Which of the following statements is true of lesson plans?

hey ensure that both the trainee and the trainer are aware of the course and program objectives.

Why should upper level managers be included in the needs assessment process quizlet?

Which of the following is considered as a part of input in the process for analyzing the factors that influence employee performance and learning?

When conducting a need assessment What type of analysis is generally performed first?

What are the three levels upon which needs assessment is conducted?